Partner Manager, North America

Whatfix is an AI platform advancing the userization of enterprise applications empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles workflows and human-machine interactions it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user not the other way around.

At the heart of userization philosophy is ScreenSense our proprietary AI engine which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals Whatfix delivers real-time guidance nudges knowledge and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.

• Product Analytics uncovers friction and closes adoption gaps.

• Mirror allows employees to train in safe simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation insights and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.

• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified intelligent way to find answers across systems apps and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable trusted and outcome-driven for every employee.

At Whatfix were not just making software easierwere making AI work for people.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year

• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.

• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%

• Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.

• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

• RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year

• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.

• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

We are seeking an outstandingPartner Managerto join our Partnerships team and work out of our Bangalore office.

As a Partner Manager you will own a focused portfolio ofstrategic Whatfix partnersacross our priority industries and Digital Transformation ecosystem. The role is responsible for building enabling and growing these partnerships with a clear commercial focus driving revenue and building qualified pipeline through partners.

You will work closely with partner leadership sales marketing solution teams and customer stakeholders to identify high-value opportunities develop joint go-to-market strategies and create repeatable plays that scale across the partner ecosystem.

This is a highly entrepreneurial role that requires strong executive presence commercial acumen relationship-building skills and the ability to translate strategic partnerships into measurable business outcomes.

• Own and execute the joint business plan for a focused portfolio of strategic partners aligned to Whatfixs priority industries and Digital Transformation opportunities.

• Build and maintain strong relationships with partner executives practice leaders sales leaders solution teams and relevant customer-facing stakeholders.

• Drive partner-sourced and partner-led pipeline and revenue against quarterly and annual targets.

• Identify and prioritize high-potential opportunities accounts practices and geographies within each partner and develop plans to penetrate them.

• Develop joint go-to-market strategies sales plays campaigns and account plans with partners to create repeatable pipeline and revenue.

• Enable partner sales consulting and solution teams on Whatfixs value proposition products use cases and relevant industry solutions.

• Identify opportunities to embed Whatfix into the partners Digital Transformation offerings methodologies and customer engagements.

• Develop strong relationships with the partners industry and practice leadership to create sustained demand and access to strategic customer opportunities.

• Track partnership performance pipeline progression revenue contribution and key joint initiatives; use data and insights to continuously improve partner performance.

• Develop and replicate successful partner plays across accounts industries and regions to scale the partnership.

• Represent Whatfix in partner meetings industry events executive forums and joint customer engagements as required.

Success in this role is measured primarily by commercial outcomes with a focus on:

• Partner-sourced and partner-led pipeline and revenue

• Growth of strategic partner relationships

• Number and quality of joint GTM initiatives and sales plays

• Creation of repeatable scalable partner motions

• MBA or equivalent business experience preferred.

• 510 years of experience in partnerships business development channel alliances consulting SaaS ISV or a related commercial role.

• Demonstrated experience building pipelines and driving revenue through strategic partnerships.

• Experience managing and growing relationships with large enterprise partners and their senior stakeholders.

• Strong understanding of enterprise technology and Digital Transformation programs.

• Experience engaging and influencing C-level and senior executive stakeholders.

• Strong commercial and business development orientation with the ability to identify opportunities and convert relationships into measurable business outcomes.

• Ability to understand complex partner ecosystems and identify the right practices accounts and stakeholders to engage.

• Strong sense of ownership bias for action and ability to operate independently in a fast-paced environment.

• Ability to prioritize a focused portfolio of strategic relationships and allocate time against the highest-value opportunities.

• Willingness to travel as required for partner and customer engagements.

• Best-in-class medical insurance coverage

• Free lunch & dinner buffet

• Doorstep cab drop facility

• Education sponsorship

• Internal job transfer & global mobility programs

• Scope to represent Whatfix at global events

• Uncapped incentives bonus plans and opportunities to travel to meet global customers and partners

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status

• At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.

In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly