Partner Account Manager IN
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Job Summary
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Partner Relationship Management: Own and nurture strategic relationships with subcontractor partners acting as their primary contact to ensure engagement and satisfaction.
- Contract and Rate Negotiations: Lead the preparation negotiation and maintenance of service-level agreements and rate cards that reflect competitive and cost-effective pricing.
- Performance Monitoring and Partner Sourcing: Monitor partner KPIs and service quality resolve escalations efficiently and source/onboard new subcontractor partners to meet capacity and strategic needs.
- Relevant qualifications in Business Management or related field.
- Proven experience in account management partner/vendor management or subcontractor coordination within IT services or related sectors.
- Strong negotiation contract management and stakeholder communication skills.
- Ability to manage multiple partner accounts across different countries and time zones independently.
- Analytical mindset focused on service performance cost control and continuous improvement.
Required Skills:
Key Responsibilities Identify opportunities for automation within Workplace Services (device provisioning software deployment user onboarding/offboarding service requests). Develop implement and maintain automated workflows using scripting or native platform automation tools. Automate repetitive tasks in endpoint management collaboration tools and cloud applications. Support self-service portals and virtual agents to reduce manual ticket handling. Integrate automation with existing workplace platforms (Microsoft 365 Citrix Intune Teams). Monitor and troubleshoot automated processes to ensure reliability scalability and minimal end-user disruption. Document automation workflows scripts and standard operating procedures. Analyze workflow performance identify bottlenecks and continuously improve efficiency. Collaborate with IT support teams to align automation with business priorities and employee experience goals. Ensure compliance with security policies governance standards and data privacy regulations. Required Skills & Qualifications Bachelors degree in Computer Science IT or equivalent experience Hands-on experience with workplace automation tools and platforms: Scripting / Automation: PowerShell Python Bash JavaScript Workflow automation: Power Automate Automation Anywhere ServiceNow Virtual Agent (optional) Jira Service Management SharePoint workflows Endpoint & Device management: Microsoft Intune Endpoint Manager SCCM Familiarity with digital collaboration platforms: Microsoft 365 Teams SharePoint Citrix Workspace Understanding of Windows and macOS environments for end-user devices Knowledge of identity and access management (IAM) for onboarding/offboarding automation Strong analytical problem-solving and troubleshooting skills Excellent communication skills to work with both technical and non-technical stakeholders
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
