Order to Cash Senior Operations Manager

The OTC Senior Manager will lead end-to-end Order-to-Cash (OTC) operations within Dyson Business Services (DBS) overseeing key areas including Cash Applications Credit Risk & Assessment Collections Disputes and Deductions.

This role is responsible for driving operational excellence governance process transformation and stakeholder collaboration while supporting DBS vision of building a Centre of Excellence (CoE).

Key Responsibilities

Operational Leadership

• Lead and manage end-to-end OTC operations including:
  • Cash Applications
  • Credit Management & Assessment
  • Collections & Disputes
  • Deductions & Bad Debt Provisioning
  • Cash Flow Forecasting Analysis and driving better cash flow results
• Ensure delivery of KPIs such as DSO cash flow forecasting and service levels
• Drive effective resolution of escalations and operational challenges

Stakeholder Management & Business Partnering

• Effective stakeholder management including Finance Directors Controllers and Market
• Collaborate across regions to improve market practices
• Act as a trusted advisor to business stakeholders and leadership

Strategy Governance & Process Excellence

• Establish strong governance frameworks across OTC processes to ensure control compliance and audit readiness
• Drive automation transformation and continuous improvement initiatives
• Develop strategies to address complex business challenges and improve performance
• Lead transitions including documentation (SOPs process maps) and stabilization

People Leadership & Team Development

• Lead inspire and develop a team of 80 members across multiple locations
• Create a high-performance culture focused on accountability collaboration and innovation
• Provide coaching regular feedback and career development opportunities
• Drive performance management including goal setting mid-year and annual reviews

Service Delivery & Reporting

• Ensure consistent and high-quality service delivery across OTC functions
• Track and report performance metrics insights and improvement actions
• Utilize data and analytics to provide actionable insights to stakeholders

Culture & Engagement

• Foster Dyson values of being Different Authentic and Pioneering
• Promote a positive inclusive and sustainable work environment
• Encourage a culture of recognition ownership and continuous improvement

Skills & Experience Required

• Education: / MBA (Finance/Accounting preferred)
• Experience:
  • 15 years in OTC / Accounts Receivable operations
  • Strong experience across Collections Disputes Credit Management and Cash Applications
  • Proven experience managing teams of 60 members preferably across multiple locations

Core Competencies

• Strong understanding of OTC processes financial controls and compliance requirements
• Excellent stakeholder management and communication skills (comfortable with senior leadership)
• Strong analytical abilities with the capability to derive insights from financial data
• Experience in process improvement automation and transformation initiatives
• Ability to operate effectively in a fast-paced multicultural environment
• High ownership mindset with a can-do attitude

Preferred Experience

• Expertise with SAP S/4HANA BlackLine or similar financial systems
• Lean / Six Sigma certification
• Prior exposure to shared services or COE environments

Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.