Oracle Fusion Financials Support Consultant

Key Responsibilities 

• User Support & Incident Resolution: 

• Serve as a first or second-line support contact for end-users responding to inquiries and troubleshooting issues via a ticketing system (e.g. ServiceNow Jira). 

• Investigate diagnose and resolve functional and technical issues across all Oracle Fusion Financials modules (GL AP FA CM Projects etc.). 

• Escalate complex or unresolved issues to senior consultants or Oracle Support (via Service Requests) and manage the resolution process. 

• Provide clear and concise solutions or workarounds to users ensuring they can resume their work efficiently. 

• System Maintenance & Administration: 

• Perform routine system administration tasks such as managing user roles and security access maintaining chart of accounts structures and updating configuration settings. 

• Monitor system performance and scheduled processes (e.g. close processes reports) to ensure they run successfully. 

• Assist in the testing and deployment of patches and quarterly Oracle updates ensuring no negative impact on existing functionality. 

• Maintain and update technical and functional documentation for known issues resolutions and system processes. 

• Reporting & Development: 

• Assist in the creation and modification of simple reports using standard Oracle tools (e.g. OTBI BI Publisher) to meet ad-hoc business reporting needs. 

• Perform minor data adjustments and conversions using tools like FBDI (File-Based Data Import) or ADFdi (Application Development Framework Desktop Integration) under the guidance of senior team members. 

• Collaborate with the development team to test and validate fixes and enhancements. 

• Communication & Collaboration: 

• Communicate effectively with end-users translating technical information into understandable terms. 

• Work closely with business analysts finance teams and other IT departments to understand user needs and provide comprehensive solutions. 

• Participate in team meetings to discuss open issues share knowledge and improve support processes. 

Qualifications :

What Were Looking For: 

• Experience: 

• 3 to 5 years of experience in an Oracle Financials support or consulting role with a strong preference for Oracle Fusion Cloud experience. 

• Hands-on experience with providing support for at least two Oracle Fusion Financials modules (e.g. General Ledger Accounts Payable or Accounts ReceivableCash Management Fixed Assets Projects). 

• Technical & Functional Skills: 

• Solid functional knowledge of core financial processes including Procure-to-Pay (P2P) or Order-to-Cash (O2C). 

• Ability to troubleshoot functional configuration issues within Oracle Fusion Financials. 

• Basic to intermediate understanding of Oracle Fusion data models and reporting tools like OTBI. 

• Familiarity with creating Service Requests (SRs) with Oracle Support. 

Preferred Qualifications 

• Oracle Cloud Financials certifications. 

• Experience with a ticketing system (e.g. ServiceNow Jira). 

• Basic knowledge of SQL for data analysis and troubleshooting. 

• Experience with other Oracle Fusion applications (e.g. SCM HCM). 

Key Skills & Competencies 

• Problem-Solving: Strong analytical and diagnostic skills with the ability to methodically troubleshoot issues and find solutions. 

• Customer Service: A patient service-oriented attitude with excellent communication skills to assist a wide range of users. 

• Attention to Detail: Meticulous in documenting issues solutions and system configurations. 

• Teamwork: Ability to work collaboratively within a support team and with cross-functional business units. 

• Proactive: A willingness to learn new skills and proactively identify opportunities to improve support processes. 

Job Location : Hyderabad  

Work Mode : 4 days from office 

Timings :  Flexible to work in shifts (depending on the role) 

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time