Oracle Apps & Ext Specialist

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description: Provides production support to maintain environment stability coordinate code migrations and resolve first-line incidents for the GSI Solutions team to meet business demand for the GEAportfolio.

Role accountabilities:

Individual accountabilities

Collaboration

• Proactively engages with Key Business Users to receive feedback gauge satisfaction with system integrations and address issues or concerns.
• Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability reliability and performance of middleware systems.
• Collaborate with GSI Teams to deliver efficient and well-run processes.

Application & Extension Services

• Monitor Oracle the various Application & Extension services across production services to detect and escalate incidents according to SLAs.
• Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps
• Coordinate and execute approved code migrations/deployments in nonproduction and production environments via appropriate Helix ticket types
• Validate deployments and run postdeployment smoke tests to confirm service stability
• Proactively monitors performance resource utilization and promptly respond to alerts to ensure availability and performance meets business demands.
• Coordinates with release manager the schedule of maintenance & release activities across environments teams and vendors identifying and resolving conflicts to minimize risk of disruption.
• Track incident trends and provide input to continuous improvement and automation initiatives

Optimization

• Identify opportunities where better fixes more secure approaches standardizations automations or upgrades should be considered and report them in regular status updates to GSI Solutions Director

Key shared accountabilities

• Partnership with other Towers Lanes and teams to achieve goals and exceed business expectations
• Oracle SOP and KBA development with GSI team
• Oracle service disruptions announcements and EU communications with GSI team
• Release Management with GEA teams and Tech CAB

Qualifications & Experience:

• Minimum of 3 years experience supporting Oracle Applications and Extension layers at least 1 of which with Oracle Cloud application services.
• Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi-national multi-vendor environment.
• Proven track record of achieving service excellence including maintaining positive stakeholder relationships and coordinating multi-disciplinary teams with internal and external resources.
• Skills
  • Primary:Oracle APEX Oracle Cloud InfrastructureOracle SQL/PLSQL Database ORDS
  • Secondary: Helix system Arcadis policies for SLAs Problem escalation Deployment processes.

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women minorities and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race caste creed colour religion sex age disability marital status sexual orientation and gender identity.