Optical & Network Support Engineer | DWDM, Fiber Optics, Carrier-Grade Infrastructure & Troubleshooting

Job Summary
Synechron is seeking an experienced Optical & Network Engineer to support carrier-grade optical transport networks fiber infrastructure and IP networking solutions. This role involves designing configuring troubleshooting and optimizing DWDM/CWDM systems supporting dark fiber remediation and integrating network components within data centers and carrier environments. The ideal candidate will have hands-on experience with optical systems fiber analysis and routing protocols playing a critical role in maintaining high network availability performance and security in large-scale enterprise or carrier environments.

Software Requirements

Required Software Proficiency:

• DWDM / CWDM technologies in-depth understanding supporting deployment troubleshooting and optimization of optical networks

• Fiber-optic principles and infrastructure comprehensive knowledge supporting installation maintenance and fault analysis

• OTDR testing tools (e.g. Fibre Testers) experience in fiber span analysis loss measurement and dark fiber diagnosis

• Carrier-grade optical platforms: Adva FSP3000R7 Ciena 6500 hands-on expertise managing configuring and troubleshooting these systems

• Networking: TCP/IP VLANs STP OSPF BGP core protocol knowledge supporting network routing and segmentation supporting high availability

• Network management tools supporting monitoring configuration and fault detection

Preferred Software Skills:

• Support for high-availability network automation tools supporting configuration management and provisioning

• Experience with network security tools supporting ACLs firewalls and intrusion detection in optical networks

Overall Responsibilities

• Design configure and support DWDM/CWDM optical transport networks for enterprise or carrier environments

• Troubleshoot complex fiber and network issues including span loss fiber bends dark fiber problems and network outages

• Support system upgrades firmware patches and migrations to optimize network performance and reliability

• Collaborate with telecom carriers network teams and internal engineers to identify issues support dark fiber remediation and improve network resilience

• Manage and support IP routing VLAN configurations and layer 2/3 switching supporting high-availability environments

• Conduct fiber testing diagnostics and performance analysis supporting service level agreements (SLAs) and operational stability

• Develop and maintain documentation of network topology configurations and troubleshooting procedures

• Contribute to network security compliance and governance standards supporting enterprise policies and regulatory requirements

Technical Skills (By Category)

• Network & Optical Transport (Essential):

  • DWDM/CWDM systems (Adva FSP3000R7 Ciena 6500 or equivalents) supporting high-capacity optical transport

  • Fiber optic principles OTDR testing span analysis supporting physical layer troubleshooting

  • VLAN STP routing protocols (OSPF BGP TCP/IP) supporting Layer 2/3 network segmentation and routing support

• Tools & Monitoring:

  • Fibre testers network analyzers supporting fiber health diagnostics

  • Network monitoring platforms supporting system health and incident detection

• Security & Governance:

  • Knowledge of security best practices supporting network access controls encryption and compliance standards (e.g. PCI DSS ISO 27001)

Experience Requirements

• 7 to 9 years supporting large-scale optical and data network environments including fiber DWDM/CWDM systems and optical transport infrastructure

• Proven experience configuring and troubleshooting carrier-grade optical platforms supporting high-availability services

• Strong background in fiber testing dark fiber remediation and network performance optimization

• Experience working in carrier or enterprise environments supporting regulated high-availability services supporting SLA commitments

• Support experience with network security access controls and compliance standards supporting data confidentiality and integrity

Day-to-Day Activities

• Support physical layer fiber network deployment troubleshooting and performance evaluation of optical transport systems

• Conduct routine fiber testing diagnostics and fault isolation supporting dark fiber remediation and fiber health monitoring

• Configure and support high-capacity optical network equipment supporting enterprise and telecom workflows

• Support system upgrades firmware updates and migrations ensuring minimal downtime

• Monitor fiber and network performance analyze incidents and proactively take corrective actions

• Collaborate with carrier and internal network teams to troubleshoot and resolve complex network issues

• Maintain documentation for network topology fiber diagnostics and configuration records

• Support security and compliance initiatives supporting regulatory standards and operational resilience

Qualifications

• Bachelors degree in Electrical Engineering Telecom Network Engineering or a related technical field

• 7 years supporting carrier-grade fiber optic networks DWDM/CWDM systems or large enterprise optical environments

• Support certifications such as CWNP Cisco CCNP Routing & Switching or carrier-specific technical certifications preferred

• Proven experience supporting dark fiber remediation high-capacity high-availability optical networks and fiber diagnostics supported by industry standards

Professional Competencies

• Strong troubleshooting and analytical skills supporting physical layer and network issues

• Leadership and team management skills supporting complex transition projects and operational support

• Effective communication and stakeholder engagement skills supporting internal teams and external carriers

• Adaptability supporting evolving fiber optics technologies security standards and industry regulations

• Organizational ability to document network topology diagnostics and operational procedures

• Proactive problem-solving skills supporting network stability security and performance in high-pressure environments

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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