Operations Manager-Entertainment-Surat-7.8 LPA

Profile:Operations Manager

Experience:

• 5-8 years of experience in operations management.
• Experience managing teams and multi-activity entertainment operations will be preferred.

Roles:

• Responsible for overseeing the end-to-end daily operations of the gaming zone ensuring smooth opening safe and efficient functioning of all attractions excellent customer experience and achievement of operational and revenue targets.
• Key responsibilities include team management daily briefings staff attendance and rosters equipment and facility readiness checklist compliance and operational reporting across Arcade Trampoline Bowling and other activity zones.
• Monitor revenue performance identify operational gaps and take corrective actions to improve productivity and profitability.
• Lead customer experience and service operations by supervising reception and activity areas resolving customer queries and escalations driving positive reviews and maintaining high service standards.
• Ensure safety hygiene and maintenance standards through regular inspections deep-cleaning schedules preventive maintenance checks and compliance with operational SOPs.
• Manage and develop the team through training performance reviews discipline management manpower planning and staff development while maintaining effective communication across departments.
• Collaborate with Marketing and Business Development teams on campaigns offers loyalty programs social media promotions and corporate/school/college tie-ups to increase footfall engagement and revenue.

Qualification:

• Graduate / Bachelors degree preferred.
• Experience in operations management preferably in a family entertainment centre gaming zone amusement park bowling trampoline park or similar customer-facing facility.

Required Skills:

Operations ManagementTeam ManagementStaff SchedulingManpower PlanningComplaint HandlingRevenue ManagementOperational ReportingSafety Management SystemsFacility Management (FM)CompliancePerformance ManagementMaintenance CoordinationOperational ComplianceOperational Systems