Operations Manager-Digital Advertisement
Job Summary
Role Purpose
The purpose of this role is to increase revenue maximize process efficiency & cost-effectiveness and ensure excellent customer experience through effective supervision of daily operations and personnel contract compliance resource optimization and capability development within an account.
- Lead the design implementation transition stabilization and ongoing management of centralized digital marketing operations.
- Build lead and develop multi-functional teams supporting Digital Coordination Paid Media Operations Creative Production Website Services Reporting Listings Management Reputation Management and other digital-advertising functions.
- Define workforce-planning forecasting capacity-management scheduling productivity and utilization frameworks to support current and future business needs.
- Partner with stakeholders to assess existing workflows identify improvement opportunities and implement standardized operating procedures.
- Own operational governance through business reviews service reviews KPI reviews risk-management forums and executive reporting.
- Provide strategic guidance and subject-matter expertise on digital marketing operations platform capabilities workflow design and resource planning.
- Ensure compliance with contractual requirements information-security standards audit requirements and operational controls.
- Support business growth initiatives solution design due diligence activities transition projects and new capability development.Must-Have Skills
- Strong leadership experience managing Digital Marketing Operations Advertising Operations Media Operations Marketing Services or Agency Operations.
- Deep understanding of digital marketing ecosystems including Paid Search Paid Social Programmatic Advertising Display Video Audio CTV/OTT Website Services SEO Local Search Analytics Creative Services and Reputation Management.
- Demonstrated experience establishing scaling or transforming centralized delivery organizations and shared-service operations.
- Proven ability to build teams create operating frameworks and establish delivery organizations from inception through steady-state operations.
- Ability to assess business requirements identify operational risks recommend solutions and influence stakeholders through data-driven insights.
- Experience leading client-facing discussions transformation programs process redesign workshops and executive governance forums.
- Strong understanding of digital advertising platforms marketing-technology ecosystems reporting frameworks and operational workflows.
- Excellent communication presentation stakeholder-management negotiation and executive engagement skills.
- Experience & Education
- Graduate degree required; qualification in Business Marketing Advertising Media Communications Technology Operations Management or related disciplines preferred.
- 12-18 years of experience in Digital Marketing Operations Advertising Operations Agency Operations Marketing Services Business Operations Shared Services or Service Delivery leadership roles.
- Minimum 5 years of experience leading managers and multi-functional operational teams.
- Demonstrated experience managing large-scale digital marketing or advertising delivery organizations.
- Experience supporting enterprise clients advertising agencies media organizations or digital marketing service providers.
- Experience leading transitions centralization initiatives operating-model transformations or large-scale process-improvement programs is strongly preferred.
- Experience designing offshore nearshore or global delivery models.
- Familiarity with AI-enabled digital marketing operations workflow automation and productivity-enhancement technologies.
- Experience managing P&L components budgeting forecasting and business-performance metrics.
- Lean Six Sigma PMP Agile Digital Marketing Product Management or Service Delivery certifications.
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.