Oversee daily operations across Front Office Housekeeping Food & Beverage Guest Relations and Banquet functions. Ensure the highest standards of guest satisfaction and hospitality are consistently maintained. Monitor operational efficiency and service quality across all departments. Coordinate with department heads to ensure seamless guest experiences. Handle guest feedback complaints and service recovery in a professional manner. Ensure compliance with SOPs hygiene standards and safety regulations. Supervise and support wedding events corporate functions and special occasions. Conduct regular operational reviews and staff briefings. Monitor departmental performance productivity and guest feedback metrics. Assist management in achieving revenue occupancy and guest satisfaction targets. Ensure effective coordination between operational teams and support departments. Support recruitment training and development of operational staff.
Requirements
Minimum 58 years of experience in hotel/resort operations. Prior experience in a 5-star luxury resort / hotel is mandatory. Strong understanding of front office housekeeping food & beverage and guest relations operations. Experience in managing destination weddings events and large group movements. Excellent leadership problem-solving and decision-making skills. Strong communication and interpersonal abilities. Proficiency in hospitality management systems and operational reporting.
Qualifications
Graduate or Diploma in Hotel Management Hospitality Management or a related field.
Required Skills:
Minimum 58 years of experience in hotel/resort operations. Prior experience in a 5-star luxury resort / hotel is mandatory. Strong understanding of front office housekeeping food & beverage and guest relations operations. Experience in managing destination weddings events and large group movements. Excellent leadership problem-solving and decision-making skills. Strong communication and interpersonal abilities. Proficiency in hospitality management systems and operational reporting. Qualifications Graduate or Diploma in Hotel Management Hospitality Management or a related field.
Oversee daily operations across Front Office Housekeeping Food & Beverage Guest Relations and Banquet functions. Ensure the highest standards of guest satisfaction and hospitality are consistently maintained. Monitor operational efficiency and service quality across all departments. Coordinate with ...
Oversee daily operations across Front Office Housekeeping Food & Beverage Guest Relations and Banquet functions. Ensure the highest standards of guest satisfaction and hospitality are consistently maintained. Monitor operational efficiency and service quality across all departments. Coordinate with department heads to ensure seamless guest experiences. Handle guest feedback complaints and service recovery in a professional manner. Ensure compliance with SOPs hygiene standards and safety regulations. Supervise and support wedding events corporate functions and special occasions. Conduct regular operational reviews and staff briefings. Monitor departmental performance productivity and guest feedback metrics. Assist management in achieving revenue occupancy and guest satisfaction targets. Ensure effective coordination between operational teams and support departments. Support recruitment training and development of operational staff.
Requirements
Minimum 58 years of experience in hotel/resort operations. Prior experience in a 5-star luxury resort / hotel is mandatory. Strong understanding of front office housekeeping food & beverage and guest relations operations. Experience in managing destination weddings events and large group movements. Excellent leadership problem-solving and decision-making skills. Strong communication and interpersonal abilities. Proficiency in hospitality management systems and operational reporting.
Qualifications
Graduate or Diploma in Hotel Management Hospitality Management or a related field.
Required Skills:
Minimum 58 years of experience in hotel/resort operations. Prior experience in a 5-star luxury resort / hotel is mandatory. Strong understanding of front office housekeeping food & beverage and guest relations operations. Experience in managing destination weddings events and large group movements. Excellent leadership problem-solving and decision-making skills. Strong communication and interpersonal abilities. Proficiency in hospitality management systems and operational reporting. Qualifications Graduate or Diploma in Hotel Management Hospitality Management or a related field.
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