Operations Head (Test Series)

Designation - Operations Head Test Series

Job Specification

Managing the day-to-day operations of the Test Series Department. Ensuring smooth coordination between internal teams such as Translation DTP Technical Operations Marketing Business Development etc. Tracking timelines streamlining workflows maintaining quality delivery standards and ensuring timely execution of all Test Series related deliverables.

Job Purpose:

To ensure efficient execution of Test Series operations by managing coordination workflow timelines team alignment and smooth delivery of Prelims/Mains test series content (online/offline).

Primary Job Responsibilities:

• Managing day-to-day operations of the Test Series Department.

• Coordinating with Content Team Translation Team DTP Team Tech Team Marketing and Business Development for timely execution.

• Ensuring timely movement of papers from content creation to review translation DTP upload and publishing.

• Maintaining and tracking test series schedules release calendars and pending tasks.

• Ensuring quality checks at every operational stage (formatting uploading printing and final release).

• Managing internal communication between teams for faster resolution of bottlenecks.

• Ensuring smooth evaluation workflow for Mains test series (copy distribution evaluation assignment review publishing feedback).

• Preparing weekly/monthly operational progress reports.

• Supporting management in planning new test series launches and expansion initiatives.

Specific Knowledge & Skills:

• Strong understanding of the structure and workflow of Test Series (Prelims & Mains).

• Strong coordination and stakeholder management skills.

• Ability to handle multiple tasks and meet strict deadlines.

• Strong organizational skills and problem-solving approach.

• Proficiency in Microsoft Excel Google Sheets and documentation tools.

• Ability to manage cross-functional teams and ensure smooth collaboration.

Understanding of UPSC/State PCS test series ecosystem preferred.

Major KRA :

• Ensuring timely release of all scheduled tests without delay.

• Maintaining workflow efficiency across teams and ensuring smooth handovers.

• Identifying bottlenecks in operations and implementing improvements.

• Ensuring error-free publishing and final delivery (online/offline).

• Maintaining proper coordination with evaluation and review teams for timely evaluation output.

• Ensuring proper documentation of schedules timelines and status tracking.

• Supporting test series expansion and ensuring smooth operational execution of new initiatives.

Qualification and Experience :

Minimum Qualification - Graduation in any discipline.

Preferred/Additional Qualification :

• MBA/PG Diploma in Operations/Management preferred.

• Experience in EdTech/Publishing/Test Series operations preferred.

Minimum Experience

• Minimum 35 years of experience in operations/project coordination.

Required Skills:

upsc multitasking