Operations Executive-Travel-Surat-3.6 LPA

Profile:Operations Executive

Experience:

• 1-3 years in Travel Operations Airline/Railway Ticketing Accounts or Back Office Operations.
• Freshers with relevant travel industry training may also apply.

Roles:

Travel Operations

• Process domestic and international flight ticket bookings
• Process Indian Railway (IRCTC) ticket bookings
• Coordinate hotel bookings and tour package reservations
• Assist customers with tourist visa and passport documentation
• Handle booking modifications cancellations and refunds
• Share tickets vouchers and travel documents with customers

Accounts & Payment Management

• Generate invoices for every booking
• Maintain customer payment records
• Track outstanding payments and follow up with customers
• Update daily collections and outstanding reports

Customer Documentation

• Maintain booking records and customer database
• Update travel history invoices and payment records
• Ensure proper documentation for every transaction
• Maintain organized digital and physical records

Customer & Vendor Coordination

• Coordinate with airlines IRCTC hotels visa partners and other travel vendors
• Respond to customer booking-related queries
• Ensure timely communication on booking updates
• Support customers throughout their travel process

MIS & Administrative Support

• Prepare daily booking reports and collection reports
• Maintain outstanding payment tracker and operational dashboard
• Follow company SOPs and documentation standards
• Support coordination of ticketing & travel training batches whenever required

Qualification:

• Bachelors degree in Commerce Business Administration Tourism or a related field
• Knowledge of booking portals IRCTC or travel CRM software is an added advantage

Required Skills:

Airline TicketingOperations ManagementRailway ticketingTravel OperationsOperations CoordinationInvoicingRecord ManagementDocumentationMIS ReportingCustomer CommunicationCustomer Relationship Management (CRM)Vendor CoordinationEnquiriesHotel BookingTour Packages