Operations Analyst (Contract)

Key Responsibilities

• Analyze day-to-day operational processes workflows and performance metrics to identify improvement opportunities.
• Use AI tools to accelerate data analysis reporting documentation research and process optimization.
• Build and maintain dashboards reports and operational trackers for leadership and business teams.
• Collect clean and interpret operational data to identify trends risks bottlenecks and performance gaps.
• Support process improvement initiatives by recommending practical scalable solutions.
• Work with cross-functional teams to document workflows standard operating procedures and business requirements.
• Identify opportunities for automation using AI no-code/low-code tools or workflow platforms.
• Prepare executive summaries business insights and recommendations based on data analysis.
• Monitor key operational KPIs and provide regular updates to stakeholders.
• Support special projects related to efficiency cost reduction productivity improvement and digital transformation.

AI Fluency Requirements

The candidate should be confident using AI tools to improve operational efficiency including:

• Prompting AI tools effectively for research analysis summarization and content creation.
• Using AI to generate reports draft SOPs analyze trends and improve documentation.
• Understanding how to validate AI-generated outputs for accuracy and business relevance.
• Identifying where AI can reduce manual work or improve process speed and quality.
• Familiarity with tools such as ChatGPT or similar platforms.
• Basic understanding of AI risks including data privacy bias hallucinations and responsible usage.

Required Skills and Qualifications

• Bachelors degree in Business Administration Operations Analytics Finance Engineering or a related field.
• 25 years of experience in operations analysis business analysis process improvement or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in Excel or Google Sheets including formulas pivot tables and data cleaning.
• Experience with reporting or visualization tools such as Power BI Tableau Looker or similar platforms.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Good understanding of business operations process mapping and performance measurement.
• Comfortable working with large datasets and translating data into actionable insights.

Key Competencies

• Analytical thinking
• AI-enabled productivity
• Process improvement mindset
• Strong attention to detail
• Business communication
• Data-driven decision-making
• Cross-functional collaboration
• Curiosity and continuous learning
• Ownership and accountability

Success Metrics

Success in this role may be measured by:

• Improved operational efficiency and reduced manual work.
• Accuracy and timeliness of reports and dashboards.
• Quality of insights and recommendations provided to leadership.
• Successful implementation of AI-enabled workflow improvements.
• Reduction in process bottlenecks errors or delays.
• Stakeholder satisfaction with operational support and analysis.

Career Level - N/A