Officer-Technical Service

ESSENTIAL JOB FUNCTIONS:

1. Mandatory Process Validations
   • E2001 / CCT test panel preparations at CAT and CAT subsidiariesevery 6 months.
   • Requires 12 days per customer translating to 100 mandays annuallyfor 50 customer lines.
2. Complaint Handling & Troubleshooting
   • Highseverity issues often extend beyond one week.
   • Certain critical cases require roundtheclock monitoring across shifts.
   • Example: CAT BCP MG Black popping/blister and intercoat adhesion failures where continuous deputation of both technicians helped retain business that was under immediate threat.
3. Business Protection Against Competition
   • Increased competitive pressure from Axalta following approval of their locally manufactured products.
   • Axalta offers cost and performance advantagesand has deployed dedicated representatives at CAT and CAT subsidiaries heightening replacement risk
4. Product Trials & Growth Initiatives
   • Ongoing and upcoming trials for alternate paint systemsto protect existing business.
   • New business trials in progress or pipeline including AGCO TerexGenie VST Tillers ZF Wind Power Bobcat Uniparts among others.
5. Ongoing Customer & Commercial Support
   • Regular visits to monitor competitor activity and maintain relationships with key decisionmakers.
   • Paint inventory management at customer sites and regional warehouse.
   • Payment followups and commercial coordination

SKILL REQUIREMENTS:

• Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
• Understanding of paint test methods basic chemistry and their application methods.
• Applying expert principles and practices within an area or general principles and practices in multiple service areas.
• Providing technical guidance and advice to improve quality and efficiency.
• Working with line and management personnel.
• Communicating technical and operational concepts to facilitate sales.
• Providing technical customer service.
• Performing account management and sales activities.
• PC skills; Microsoft Office applications (Word Excel PowerPoint Outlook); and other applications as required.
• Communicating with co-workers to provide and receive directions.

EDUCATIONAL REQUIREMENTS:

• Bachelors degree in science Operations management or equivalent or higher education and experience.

EXPERIENCE REQUIREMENTS:

• 4 10 years of experience as a technical service representative preferably in Heavy Equipment segment.

• Should have product and application knowledge on different liquid & powder chemistries.

• Minimum 2 years of experience towards managing customer production line independently.

• Should be ready to travel outside Chennai.