Ocean Customer Experience Specialist Inbound Calling

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.

We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100000 employees across 130 countries we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Lets sail together towards a brighter more sustainable future with Maersk.

You will be Responsible for:

• Managing customer interactions across channels and ensuring timely resolution of queries

• Handling customer cases efficiently and maintaining accurate updates

• Supporting customer onboarding and maintaining strong customer relationships

• Managing contracts resolving disputes and ensuring service quality

• Performing day-to-day administrative and operational tasks as per defined processes

• Following standard procedures and ensuring smooth execution of tasks

• Escalating complex or non-routine issues to senior team members

• Collaborating with internal teams to support overall customer experience.

Qualifications & Eligibility

• Bachelors degree in any discipline.

• Excellent verbal and written communication skills in English with a neutral accent and strong customer handling skills.

• Willingness to work in the 6:30 PM 3:30 AM shift.

• 26 years of experience preferably in an international contact center/BPO with a primary focus on international inbound voice/calling processes.

• Proven experience in handling inbound customer calls resolving queries and delivering a high standard of customer service.

• Strong active listening problem-solving and conflict resolution skills with the ability to manage customer interactions professionally.

• Ability to navigate multiple systems while handling customer conversations efficiently.

• Proficiency in MS Office particularly MS Excel along with basic computer skills.

• Customer-centric mindset with the ability to work in a fast-paced target-driven environment.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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