O365 Senior Engineer

Senior Technical Lead

Lets be unstoppable together!

Circana is a leading provider of technology AI and data solutions for consumer-packaged goods companies manufacturers and retailers. Our predictive analytics and Liquid Data platform help clients measure market share uncover consumer behavior and drive growthpowered by six decades of expertise and an expansive high-quality data set.

At Circana we are fueled by our passion for continuous learning and growth; we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. With us you can always bring your full self to work. Join our inclusive committed team to be a challenger own outcomes and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at .

Role Overview

Lead the architecture governance modernization and operational excellence of Microsoft 365 and AI-powered workplace technologies including Copilot Copilot Studio Entra ID Exchange Online Teams SharePoint Intune and Purview. Drive secure adoption automation compliance and digital workplace innovation to enhance productivity collaboration and business outcomes.

Key Roles and Responsibilities

Lead complex M365 migrations upgrades integrations and architecture-level resolution of Severity 1 and 2 incidents including RCA and permanent fixes.

Own the architecture roadmap standards and governance for Exchange Online SharePoint Online Teams OneDrive Entra ID Intune Purview and Viva.

Lead Microsoft 365 Copilot readiness and adoption including licensing data governance security semantic index and change management.

Own administration governance and operational support for Microsoft 365 Copilot and AI services.

Design deploy and manage Copilot Studio agents and conversational workflows.

Administer Microsoft Graph Connectors Microsoft Search and Semantic Index optimization.

Develop AI support models SOPs prompt libraries training adoption and business value reporting.

Leverage Power Platform AI Builder and Power Automate to automate IT and business processes.

Drive automation using PowerShell Azure Automation Intune remediations and AI-assisted ticket triage.

Provide technical leadership to L2/L3 engineers and administrators.

Drive automation and proactive support using PowerShell Power Platform Azure Automation Intune remediations and AI-assisted ticket triage.

Provide technical leadership and mentoring to L2/L3 engineers and administrators and maintain SOPs design standards and knowledge documentation.

Mentor engineering teams and drive architecture reviews & technical leadership.

Essential Experience and Skills

10-12 years of enterprise Microsoft 365 architecture and operational support experience.

Deep knowledge of Exchange SharePoint Teams OneDrive Entra ID Purview hybrid identity and enterprise security.

Deep understanding of Microsoft 365 Copilot architecture deployment administration and support.

Experience with Copilot Studio custom agents AI Builder and Power Platform.

Knowledge of Microsoft Graph Graph Connectors Microsoft Search and Semantic Index.

Experience using AI for ITSM knowledge management workflow automation and ticket triage.

Experience with Responsible AI AI governance privacy compliance and data protection controls.

Ability to create enterprise prompt engineering standards and AI usage policies.

Practical experience deploying Microsoft 365 Copilot Copilot Studio Claude or similar enterprise AI solutions.

Preferred Certifications

Microsoft 365 Enterprise Administrator Expert

MS-102 Microsoft 365 Administrator

SC-300 Identity and Access Administrator

SC-400 Information Protection Administrator

AI-102 Azure AI Engineer Associate

Applied Skills: Microsoft 365 Copilot Administration

Applied Skills: Microsoft Copilot Studio

Circana Behaviors

Beyond technical skills experience and role-specific attributes these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

Stay Curious: Being hungry to learn and grow always asking the big questions.

Seek Clarity: Embracing complexity to create clarity and inspire action.

Own the Outcome: Being accountable for decisions and taking ownership of our choices.

Center on the Client: Relentlessly adding value for our customers.

Be a Challenger: Never complacent always striving for continuous improvement.

Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity.

Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Bangalore

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

Required Experience:

Senior IC