O2C L2 Support Expert Oracle ERP

The Oracle ERP Senior Developer / Support Expert provides Level 2 techno-functional support for assigned Oracle Fusion Cloud modules with a strong understanding of related business processes integrations reporting solutions and connected applications. 

Based in Bangalore and operating as part of the ERP Ecosystem Run Delivery Managers team the role contributes to the global Oracle Competence Center supporting operational excellence knowledge management service improvement automation and AI-driven support transformation. 

The position goes beyond traditional ticket resolution: it requires end-to-end analysis of incidents cross-functional impact assessment advanced root-cause investigation and close collaboration with L2/L3 teams to improve service performance and user satisfaction.

Oracle ERP O2C L2 Techno-Functional Support

• Provide Level 2 techno-functional support for the Oracle Fusion Cloud O2C stream including Accounts Receivable (AR) Cash Management (CM) Oracle Tax as a transverse component and related satellite applications.
• Analyze incidents from an end-to-end business process perspective and assess impacts across upstream and downstream systems. 
• Support Oracle Cloud modules and all associated integrations interfaces reporting solutions and connected satellite applications

Stream-specific end-to-end processes include:

• Customer invoicing and receivables management including transaction processing accounting adjustments credit activities and customer account support.
• Receipt-to-Reconciliation including receipt processing cash application bank statement processing and cash reconciliation.
• End-to-end assessment of upstream and downstream impacts across billing receivables cash management integrations reporting and connected applications.
• End-to-end assessment of Oracle Tax impacts across O2C transactions configurations integrations reporting and connected processes.

Incident Problem and Root-Cause Management 

• Perform advanced root-cause analysis and identify permanent corrective actions. 
• Contribute to Problem Management by identifying recurring incidents proposing sustainable fixes and supporting incident reduction initiatives. 
• Capitalize incident resolutions into reusable assets to improve first-time resolution and reduce backlog and aging. 

Release Testing and Stabilization 

• Support release validation regression testing hypercare and post-go-live stabilization activities. 
• Assess cross-functional impacts and dependencies related to configuration interfaces reporting and connected applications. 
• Contribute to operational readiness and service continuity by ensuring that support constraints are considered before release deployment. 

Knowledge Management and Operational Excellence 

• Develop and maintain troubleshooting guides SOPs FAQs runbooks and knowledge base articles. 
• Maintain high-quality operational documentation and contribute regularly to the Oracle Knowledge Base. 
• Promote standardization industrialization and continuous improvement of support processes. 

Automation AI and Shift-Left Practices 

• Identify automation opportunities and contribute to shift-left initiatives across support operations. 
• Leverage AI-enabled solutions to improve ticket analysis root-cause investigations regression test preparation knowledge creation trend detection and operational efficiency. 
• Support measurable productivity gains through automation AI adoption and reusable support assets. 

Collaboration and Service Performance 

• Operate as part of a fully integrated L2-L3 support organization with shared objectives common KPIs and collective accountability for service performance and user satisfaction. 
• Work independently while interacting effectively with senior business stakeholders functional experts technical teams and distributed global support teams. 
• Contribute actively to continuous improvement initiatives across the Oracle Competence Center

Qualifications :

Qualifications

• Education: Bachelors or Masters degree in Computer Science Information Technology Business Administration Engineering Business Information Systems or a related field. 
• Experience: at least 7 years in Oracle Fusion Cloud support Oracle ERP techno-functional support application support or Oracle ERP development in an international environment. 
• Preferred background: Oracle Financials Cloud Accounts Receivable (AR) Cash Management (CM) Oracle Tax integrations interfaces reporting solutions ServiceNow ITIL-based support processes and global delivery models.
• Preferred certifications: ITIL v3/v4 certification and Oracle Cloud certifications relevant to Accounts Receivable (AR) Cash Management (CM) and Oracle Tax are a plus.
• Languages: fluent English is mandatory. Additional languages such as French is an advantage. 

Essential Experience 

• At least 7 years of experience in Oracle Fusion Cloud support Oracle ERP techno-functional support application support or Oracle ERP development in an international environment. 
• Strong hands-on experience supporting Oracle Fusion Cloud modules and end-to-end O2C business processes especially Accounts Receivable (AR) Cash Management (CM) and transverse Oracle Tax impacts.
• Experience working with integrations interfaces reporting solutions and connected satellite applications in a complex enterprise ecosystem. 
• Experience in global support models distributed teams L2/L3 collaboration incident management problem management and service improvement

Technical and Functional Expertise 

• Strong understanding of end-to-end business processes and ability to assess cross-functional impacts and dependencies. 
• Knowledge of Oracle integrations interfaces reporting solutions and connected applications. 
• Strong analytical skills and practical experience with advanced root-cause investigation. 
• Strong experience with ServiceNow and practical knowledge of ITIL Incident Problem and Change Management processes. 

Leadership and Soft Skills 

• Autonomous structured rigorous analytical and delivery-oriented profile comfortable handling complex support situations. 
• Ability to interact with senior business stakeholders and explain functional or technical issues clearly. 
• Collaborative mindset able to work effectively with L2/L3 teams business users functional experts technical teams and external partners. 
• Fluent English is mandatory; French is an advantage. 

Additional Information :

Equality Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds regardless of age disability gender gender identity gender expression race religion or belief sexual orientation socioeconomic background and any other protected characteristic. If you decide to apply for an opportunity with us your application will be assessed based purely on your experience the essential and desirable criteria and your suitability for the role. We value each and every ones contribution as this builds our culture and means that if you work with us you will be included listened to and respected.

Remote Work :

No

Employment Type :

Full-time