NOC Technician

About the Role:

The NOC Technician is responsible for monitoring and maintaining the health and availability of network infrastructure and application systems in a 24x7 operations environment. This role combines Network Operations Center (NOC) responsibilities with Level 1 (L1) support and Service Desk activities serving as the first line of defense for incident detection troubleshooting and resolution.

The role involves proactive monitoring handling alerts managing incidents and service requests and providing timely support to end users while ensuring adherence to defined SLAs. The NOC Technician collaborates closely with engineering operations and support teams to maintain system reliability minimize downtime and improve overall service quality.

Responsibilities:

• Monitor and maintain the health of network and system infrastructure through daily reviews and proactive checks
• Add or remove devices from monitoring tools based on operational requirements
• Track and report on the status availability and performance of all monitored systems
• Respond promptly to requests for onboarding new systems devices or services into monitoring
• Configure and manage monitoring tools alerting mechanisms and escalation workflows
• Log categorize prioritize and manage incidents and service requests using ITSM/ticketing systems
• Act as the first point of contact for users providing timely updates and support for service desk tickets
• Perform initial triage troubleshooting and resolution of Level 1 incidents and user-reported issues
• Escalate and route unresolved or complex issues to appropriate L2 teams ensuring proper documentation and follow-through
• Track incidents and service requests through to closure while adhering to defined SLAs
• Troubleshoot network and infrastructure components including routers switches firewalls VPNs and voice systems
• Provide Level 1 support for applications including Informatica workflows
• Support end-user issues related to access connectivity and basic application functionality
• Collaborate with operations and engineering teams to validate alerts and reduce false positives
• Support patching activities scheduled maintenance and change/release management processes
• Maintain accurate documentation of incidents resolutions and operational procedures
• Identify recurring issues and contribute to continuous improvement of monitoring and incident management processes

Looking For

• 612 months of experience in NOC IT operations or infrastructure support environments
• Basic hands-on exposure to monitoring tools and data center technologies
• Ability to work in a 24x7 operational environment with flexible/non-standard business hours
• Strong interest in infrastructure monitoring incident management and troubleshooting

Mandatory Skills

A. Technical Skills

• Basic understanding of networking protocols (TCP/IP SSH SFTP HTTP)
• Hands-on exposure (6-12 months) to monitoring tools such as SolarWinds Dynatrace Pingdom or similar
• Basic data center knowledge including exposure to technologies such as Windows Linux Cisco VMware Oracle Public Cloud or HCI
• Foundational knowledge of virtualization and cloud technologies
• Basic understanding of VoIP technologies
• Familiarity with ITSM concepts and ticketing systems

B. Soft Skills

• Strong troubleshooting and analytical skills with a structured problem-solving approach
• Ability to multitask and prioritize workload effectively
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to work independently and take ownership of tasks
• Willingness to learn and adapt in a fast-paced environment

Good to Have Skills

• Exposure to automation or basic scripting (e.g. Python Shell scripting)
• ITIL certification or familiarity with ITIL practices
• Certification in networking or related IT domains (e.g. CCNA CompTIA Network etc.)

Qualifications :

Diploma or Bachelors degree in IT Computer Science or a related field (preferred)

Additional Information :

• Work Model: Onsite (Work from the office all days)
• Working Hours: 24x7 rotational shifts including nights weekends and holidays

Remote Work :

No

Employment Type :

Full-time