NOC Monitoring Engineer-Infrastructure Management

Project Description:

Experience in Service Desk Management and Voice Support with strong communication skills

Monitor the events or alerts on monitoring tools perform initial investigation and raise with the Support team.

Requirements:

 Excellent customer service skills with a high level of focus on quality

 First Point of Contact: Serve as the initial point of contact for end-users seeking technical assistance via phone email or in-person.

 Monitor IT infrastructure and applications using tools like CTLM Centreon Zabbix and ITSM platforms (ServiceNow SMAX).

 Handle incidents alerts and requests via ticketing tools providing first-line fixes or escalating to L2/L3 as needed.

 Log and document incidents generate reports and track recurring issues to identify trends and potential problems.

 Maintain ITIL-compliant procedures and update service documents SOPs and KB articles.

 Develop dashboards for uptime availability and utilization metrics for infrastructure and applications.

 Collaborate with the monitoring team manage shifts and provide training and documentation support.

 Maintain and Update Service Documents and SOP.

 Responsible for identifying potential problems and/or trends of repetitive Incidents

 Preferred experience in cloud environments (OCI Azure) and certifications relevant to IT operations and monitoring.

Mandatory Skills:

           Good knowledge on Service Desk with written and oral communication skills.

           Experience with monitoring tools like Zabbix SolarWinds Centreon CTLM and Nagios.

           Expertise in Excel reporting PowerPoint and SOP documentation.

           Ability to handle incidents escalate issues and ensure end-to-end resolution.

Total Experience Expected: 01-02 years

Qualifications :

Graduation

Additional Information :

1. Willing to work from the office premises.
2. Flexible & Open to work in 24*7 environment.

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time