National Account Manager

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our clients logistics challenges.

Job Profile:

Responsible for business retention and development including tactical and strategic responsibilities. Continually look for opportunities to improve our day-to-day execution of the service we deliver to our clients as well as identify business development opportunities that will increase annual net revenue contribution.

Essential Job Functions:

• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
• Coordinate distribute and maintain Standard Operational Procedures (SOPs) in collaboration with Sales Operations and Finance
• Penetrate organizational structure and develop relationship beyond main points of contact
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Set up internal reports to monitor our performance in meeting critical milestones
• Immediately communicate any issues or exceptions to Operations
• Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
• Manage and lead business reviews; establish a quarterly review cycle at a minimum
• Engage Sales and Operations to participate in client meetings presentations and business reviews
• When necessary travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Update status of progress on business opportunities
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered

Strategic Responsibilities:

• Understand accounts business strategy objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
• Continuously pursue and implement more efficiency and cost reduction measures
• Provide accounts with market updates (trade agreements strikes new capacity being introduced etc.) and educational support
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives initiatives and quantified value-added contributions

Candidate Requirements:

• Prior experience in account management within the logistics freight forwarding or supply chain industry.
• Strong interpersonal skills.
• Self-motivated and ability to work independently.
• Willingness to travel within the assigned territory for client meetings.

• Minimum Bachelors degree in Business Logistics Supply Chain or any field.
• 8 years of account management experience in Freight Forwarding Logistics Supply Chain or Project Logistics.
• Proven track record in account management.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Recruitment Agency Policy:

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search must not contact our employees or managers directly with candidate details. Where recruitment support is required we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement. We appreciate your cooperation in respecting this policy.

Required Experience:

IC