Murex Production Support Analyst

Job Title: Murex Production Support Analyst

Location: Bangalore

Department: IT / Capital Markets / Production Support

Reports To: QA Manager / Support Lead / Delivery Manager

Job Summary

We are looking for a Murex Production Support Analyst to provide L1/L2 support for Murex (MX.3) applications. The role involves monitoring production systems resolving incidents supporting business operations and ensuring smooth functioning of trade lifecycle and related processes within SLA timelines.

Key Responsibilities

Provide L1/L2 production support for Murex applications

Monitor daily batch processes end-of-day (EOD) runs and system performance

Troubleshoot and resolve incidents tickets and production issues within SLA timelines

Analyze logs identify root causes and deliver quick resolutions or workarounds

Coordinate with business users developers and upstream/downstream systems

Support key Murex modules including:

o

Front Office (FO)

o

Back Office (BO)

o

Risk & Reporting

Manage interfaces data feeds and trade lifecycle-related issues

Participate in release deployments validation activities and health checks

Document recurring issues and contribute to knowledge base and SOPs

Ensure adherence to change management and incident management processes

Required Skills

Basic understanding of Murex (MX.3) platform

Knowledge of financial markets (Derivatives Fixed Income FX etc.)

Familiarity with Unix/Linux commands and basic scripting

Basic knowledge of SQL and database queries (Oracle preferred)

Understanding of trade lifecycle and risk concepts

Strong analytical and problem-solving skills

Good communication and stakeholder management abilities

Preferred Skills

Exposure to Murex modules such as Datamart Market Data Static Data or Workflow

Knowledge of ITIL processes (Incident Change Problem Management)

Experience with scheduling monitoring or ticketing tools (e.g. ServiceNow JIRA)

Experience & Qualifications

1 5 years of experience in Murex Production Support for Consultant level.

6 years of experience in Murex Production Support for Sr Consultant level.

Bachelors degree in Computer Science Finance Engineering or a related field