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MICROSOFT OS VOICE PROCESS
Job Location:
Monthly Salary:
Experience Required:
Posted:
17 October 2026 (Yesterday)
Posted:
Application Deadline:
14 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary
We are seeking a dedicated professional to join our IT Services team in the role of Microsoft OS Voice Process Associate. This position is pivotal in delivering high-quality technical support to clients facing challenges with Microsoft operating systems. The successful candidate will serve as the primary point of contact for resolving customer inquiries ensuring a seamless and efficient support experience through voice interactions. This role demands a blend of technical aptitude and strong interpersonal skills to effectively troubleshoot issues and guide users toward successful resolutions.
Responsibilities
- Manage incoming voice calls to address customer queries regarding Microsoft operating system functionalities and troubleshooting.
- Demonstrate active listening to accurately understand client issues and provide targeted problem-solving solutions.
- Utilize strong verbal communication skills to explain technical concepts clearly and assist customers in real-time.
- Maintain high standards of typing speed and accuracy while documenting interactions and updating support records.
- Navigate customer support tools to handle queries efficiently and ensure timely resolution of technical problems.
- Collaborate with team members to escalate complex issues when necessary ensuring continuous service delivery.
Requirements
Requirements:
- Minimum typing proficiency of 35 words per minute with an accuracy rate of 90%.
- Possession of an AMCAT SVAR score of 65 or higher.
- Proven ability to handle customer queries and manage voice-based support processes effectively.
- Strong problem-solving capabilities with a focus on root-cause analysis.
- Excellent active listening skills to grasp customer needs quickly.
- Solid foundation in Microsoft OS support and general customer support principles.
- Exceptional verbal communication skills to interact professionally with clients.
Salary: 3-4 LPA
Required Skills:
Typing Speed: 35 WPM Typing Accuracy: 90% AMCAT SVAR Score: 65 Customer Query Handling Problem-Solving Skills Active Listening Basic Computer Knowledge Voice Process Customer Support Verbal Communication Microsoft OS Support
Required Education:
Bachelors Degree (MBA Preferred)
