Microsoft Engineer support

Presidio Where Teamwork and Innovation Shape the Future
At Presidio were at the forefront of a global technology revolution transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation automation and intelligent insights.

The Role
Presidio is seeking an Engineer Microsoft Services to join our team in a remote capacity. The Microsoft Engineer is responsible for monitoring managing and supporting customer infrastructure and Microsoft platforms under the guidance of the Microsoft Team Lead. This role serves as a primary point of contact for assigned incidents and service requests maintaining ownership through resolution while ensuring compliance with contracted SLAs. The ideal candidate is customer-focused technically skilled and thrives in a fast-paced operations environment. This position requires shift flexibility including participation in rotating on-call schedules and the ability to work varying shifts as business needs evolve.

The Microsoft Engineer is responsible for monitoring managing and supporting customer infrastructure and Microsoft platforms under the guidance of the Microsoft Team Lead. This role serves as a primary point of contact for assigned incidents and service requests maintaining ownership through resolution while ensuring compliance with contracted SLAs.

The ideal candidate is customer-focused technically skilled and thrives in a fast-paced operations environment. This position requires shift flexibility including participation in rotating on-call schedules and the ability to work varying shifts as business needs evolve.

The Microsoft Engineer will regularly collaborate with customers peers vendors and leadership through phone email chat video conferencing and ticketing systems such as ServiceNow to ensure timely and effective issue resolution.

Major Responsibilities

• Troubleshoot and resolve client device infrastructure and application issues using remote access and phone-based support tools.
• Monitor and maintain Microsoft-based environments including servers cloud platforms and related infrastructure technologies.
• Manage incidents requests and changes through ServiceNow while ensuring accurate documentation of all troubleshooting steps and communications.
• Take ownership of assigned tickets and drive issues through to resolution or appropriate escalation.
• Support day-to-day operations of engineering platforms including hardware/software support maintenance activities and special projects.
• Communicate effectively with customers peers management and cross-functional engineering teams regarding incidents outages and change activities.
• Participate in an on-call rotation to provide emergency support coverage when required.
• Assist with testing validation and implementation of new technologies features and operational processes.
• Contribute to technical documentation operational procedures and knowledge base articles.
• Recommend process improvements and identify operational risks or areas of concern to management.

Required Qualifications

• 2 years of experience working in a Network Operations Center (NOC) Managed Services or IT Operations environment.
• 2 years of hands-on experience troubleshooting Microsoft infrastructure technologies.
• Strong understanding of Microsoft Server Operating Systems (Windows Server 2012 and newer).
• Experience supporting Microsoft Azure environments including navigating the Azure portal and performing remediation activities.
• Experience supporting Active Directory Exchange SQL Server DNS DHCP and Microsoft 365.
• Basic networking knowledge including TCP/IP VLANs routing and switching and firewalls.
• Basic virtualization knowledge including VMware and Hyper-V.
• Excellent verbal and written communication skills.
• Strong troubleshooting analytical and customer service skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Microsoft certifications such as AZ-104 or MS-100/MS-101.
• Experience working in SLA-driven support environments.
• Familiarity with ITIL-based incident problem and change management processes.
• Experience using ServiceNow or similar ticketing platforms.

Core Competencies

• Accountability and ownership
• Adaptability and flexibility
• Analytical thinking and problem-solving
• Attention to detail
• Customer focus
• Dependability and integrity
• Initiative and self-direction
• Team collaboration
• Stress tolerance and professionalism under pressure
• Continuous improvement mindset

Your future at Presidio
JoiningPresidio means stepping into a culture of trailblazers - thinkers builders and collaborators - who push the boundaries of whats possible. With our expertise AI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Here your impact is real. Whether youre harnessing the power of Generative AI architecting resilient digital ecosystems or driving data-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats next-together.

AboutPresidio
Presidiois committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities. We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer we strive to have a workforce that includes the community we serve.

Required Experience:

IC