Microsoft 365 Team Lead

Microsoft 365 Team Lead – Platform & Collaboration
Role Summary
We are looking for an experienced Microsoft 365 leader to build and lead our M365 function.
This person will own the architecture operations governance and continuous improvement of
our Microsoft 365 environment while also building a high-performing team and partnering
closely with business and IT stakeholders.
Key Responsibilities
• Lead the design administration and optimization of Microsoft 365 services including
Exchange Online Teams SharePoint Online OneDrive Intune Entra ID and Power
Platform.
• Define and execute the M365 roadmap standards and operating model for the
organization.
• Build mentor and manage the M365 team including hiring coaching performance
management and capability development.
• Own service reliability incident resolution escalations and root cause analysis for
critical M365 issues.
• Drive security compliance governance access control and policy enforcement across
the M365 ecosystem.
• Partner with Security Infrastructure End User Computing and business teams to
deliver integrated workplace solutions.
• Lead migrations tenant management automation and process improvements using
PowerShell and modern administration practices.
• Manage vendors licensing cost optimization and platform usage to ensure value
realization.
• Create documentation SOPs knowledge articles and operational reporting for
leadership visibility.
Required Experience
• 8 years of experience in Microsoft 365 administration engineering architecture or
workplace technology roles.
• 3 years of experience leading or mentoring technical teams.
• Strong hands-on expertise across core M365 workloads especially Exchange Online
Teams SharePoint Online OneDrive Entra ID Intune and Microsoft security controls.
• Proven ability to handle enterprise support escalations and production issues in a
structured way.
• Practical knowledge of PowerShell automation and process improvement.
• Strong communication skills with the ability to work with both technical and non-
technical stakeholders.
Preferred Qualifications
• Microsoft certifications in M365 security or related domains.
• Experience with Power Platform adoption programs and collaboration governance.
• Exposure to ITIL or structured service management practices.
• Experience in scaling workplace platforms in a fast-growing or multi-site environment.
What Success Looks Like
• A stable secure and well-governed Microsoft 365 environment.
• Faster resolution of incidents and fewer repeated issues through better processes.
• A capable M365 team with clear ownership coaching and growth plans.
• Improved user adoption and better collaboration experience across the organization.