Mgr, QuotetoCash Experience, Business Quality & Automation

Job Summary

The Manager QuotetoCash Experience Business Quality & Automation is accountable for improving the endtoend Q2C journey for sellers partners and customers by increasing speed quality and predictability through strong governance crossfunctional leadership and automation/AIdriven scale.

• Own endtoendQuotetoCash (Q2C)experience and business outcomes spanning pricing CPQ quote export ERP handoff order execution invoice readiness and downstream issue prevention.
• Lead anautomationand AIfirst operating modelthat reduces incidents/escalations improves firsttimeright quality and increases revenue velocityespecially during peak/quarterend execution.
• Translate user and customer pain points into measurable improvements (cycle time quality throughput adoption) and partner across GTM Finance Pricing Operations and IT to deliver systemic fixes.
• Establish governance metrics and risk controls to ensure scalable compliant and predictable execution across regions and time zones.

Job Requirements

• 10 yearsof experience in QuotetoCash Sales Operations Deal Desk/Commercial Operations Finance Operations Order Management CPQ/ERP programs or related business transformation roles.
• Demonstrated ability to own and improveendtoend process outcomes(speed quality compliance risk) across multiple functionsnot just a single operational team.
• Strong working knowledge ofCPQand adjacent enterprise systems (e.g. ERP Order Management Revenue processes) and how defects data and business rules impact seller and customer experience.
• Proven track record drivingautomation and AI-enabled improvements(selfservice triage workflow automation exception handling) with clear measurement of benefits.
• Experience defining operating rhythms governance and KPI frameworks; able to convert ambiguous problems into prioritized roadmaps and execution plans.
• Strong executive presence and influencing skillsable to align stakeholders drive decisions and communicate crisply to leadership.
• Comfortable operating in highrisk hightempo environments (quarterend escalations platform changes) with strong judgment and structured problem solving.

Education

• Bachelors degree in Business Finance Economics Computer Engineering Information Systems or a related field (or equivalent practical experience).
• MBA or other advanced degree is a plus.
• Relevant certifications and training are a plus including:
  • Process and delivery frameworks (Lean / Six Sigma PMP Agile / Scrum)
  • Automation platforms(e.g. Power Automate UiPath RPA tools)
  • AI / ML and Generative AIeducation or certifications (e.g. Azure AI Generative AI foundations prompt engineering)
  • Familiarity with tools such asMicrosoft Copilot Azure OpenAI Python and AI-assisted workflow platforms