Manager, Vendor Mgmt

The Manager Vendor Management leads the strategy and execution of vendor partnerships that support Human Resources operations. This role plays a critical part in ensuring high-quality compliant and cost-effective service delivery from third-party providers. You will drive performance strengthen governance and deliver continuous improvement initiatives that enhance employee experience and operational efficiency. This is a high-impact role with visibility across global HR and the opportunity to shape vendor strategy and service excellence.

Key Responsibilities:

• Lead end-to-end vendor management activities including selection onboarding performance monitoring and offboarding

• Establish and manage vendor governance frameworks including KPIs SLAs and compliance requirements

• Drive continuous improvement initiatives to enhance vendor performance service qualityoperational efficiency and the overall employee experience

• Monitor vendor financials including spend cost trends billing accuracy savings opportunities and budget alignment

• Manage the strategic relationship between J&J and vendors ensuring strong partnership clear accountability and fair outcomes that protect and favor J&Js interests

• Partner with HR ProcurementFinance Legaland cross-functional teams to align vendor strategies with business objectives

• Analyze vendor performanceand financial datatoidentifyrisks opportunitiesservice improvementsand cost optimization strategies

• Oversee contract lifecycle management including negotiations renewals and adherence to contractual obligations

• Ensurecontract clauses are fair clearly understood and implemented effectively in day-to-day vendor operations

• Ensure data privacy security and regulatory compliance across all vendor engagements

• Manage escalations and resolve vendor-related issues ina timelyand effective manner

• Develop and standardize vendor management processes tools and best practices across HR operations

Qualifications

Education:

Bachelors degree in Business Administration Human Resources Supply Chain or a related field required
Mastersdegree or MBA preferred

Experience and Skills:

Required:

• Approximately 68 years of relevant experience in vendor management procurement HR operationsfinance operationsor related fields aligned to manager-level roles

• Proventrack recordmanaging third-party vendors and driving service delivery performance

• Strong knowledge of vendor governance SLA managementfinancial monitoringand contract lifecycle processes

• Demonstrated ability to manage vendor relationships protect company interests and ensure contract terms are fair and effectively implemented

• Excellent analytical skills with the ability to interpretperformance and financialdata and drive actionable insights

• Ability to ensure compliance with organizational regulatorycontractualand data security standards

Preferred:

Experience within HR shared services or HR outsourcing environments
Familiarity with continuous improvement methodologies (e.g. Lean Six Sigma)
Exposure to global vendor management and multi-region operations
Knowledge of digital HR platforms and transformation initiatives
Experience in vendor risk management and compliance programs
Strong negotiation and contract management skills
Experience supporting large-scale transformation or outsourcing initiatives

Strong stakeholder management and cross-functional collaboration capabilities
Effective problem-solving decision-making and issue resolution skills

Other: