Manager, Title Review

The Title team supports Zillow Home Loans customers by ensuring title services are ordered received reviewed and advanced accurately throughout the mortgage lifecycle. The team partners with title and escrow companies processors underwriters closing teams and other stakeholders to enable clear insurable title and timely loan progression.

As Manager Title you will lead the Title Review teams driving quality turnaround time and a consistent borrower and partner experience. You will coach a high-performing team manage workflow capacity and service levels and strengthen title-related processes that reduce defects and keep loans moving toward closing.

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

• Lead coach and develop Title Review Specialists; establish clear expectations provide regular feedback and support career growth.
• Own daily title-team operations including queue management workload balancing staffing coverage escalations and adherence to service-level and turn-time standards.
• Oversee the complete title workflow: order placement receipt and indexing of title packages initial quality checks specialist review readiness title-condition management and resolution of title-related blockers.
• Monitor team performance through production aging quality defect rework and SLA metrics; use insights to improve individual and team outcomes.
• Provide guidance on complex title matters including vesting liens judgments encumbrances legal descriptions curative requirements exceptions and lien-position concerns; escalate material risk appropriately.
• Partner with Processing Underwriting Closing Funding and Post-Closing to clarify title conditions resolve file-level issues and maintain smooth handoffs.
• Build productive relationships with title agencies settlement and escrow partners and vendors; monitor service quality and drive timely resolution of recurring issues.
• Own onboarding training nesting job aids and quality-calibration activities for the Title team; ensure procedures remain current as workflows systems and requirements evolve.
• Drive continuous improvement by identifying root causes of title defects delays and repeat conditions; implement scalable workflow documentation and system enhancements.
• Ensure team compliance with ZHL policies investor and insurer requirements applicable regulations and borrower-data privacy standards.

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and instead work from a physical location of their choice which must be identified to the Company. U.S. employees may live in any of the 50 United States with limited exceptions.

• 5 years of residential mortgage title title operations processing underwriting support or a related mortgage-fulfillment function including 2 years of people leadership or team-lead experience.
• Strong working knowledge of U.S. residential title commitments vesting liens judgments encumbrances title exceptions curative practices and lender lien-position requirements.
• Experience managing operational teams against quality capacity productivity and turnaround-time metrics.
• Working knowledge of Encompass or a comparable loan origination system; familiarity with title vendor and document-management workflows preferred.
• Excellent judgment written and verbal communication stakeholder management and ability to translate complex title issues into clear actionable direction.
• Highly organized detail-oriented and comfortable managing priorities in a fast-paced deadline-driven environment.
• Commitment to a compliance risk-management and customer-first mindset.

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help people navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026 and included on TIMEs Americas Best Companies 2026 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is committed to fostering an inclusive innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.