Manager Operations (Female)

Oversee the end-to-end operational delivery of training programmes workshops and corporate learning initiatives.

Coordinate training schedules venues trainers learning materials participant registrations and other logistical requirements.

Manage day-to-day operations to ensure programmes are delivered efficiently and in line with client expectations.

Coordinate with sales business development training finance HR and other relevant departments.

Liaise with corporate clients trainers and external vendors to address operational requirements and resolve issues.

Establish and monitor operational processes SOPs KPIs and service quality standards.

Monitor programme costs resource allocation budgets and operational efficiency.

Maintain accurate operational records reports training schedules and performance dashboards.

Identify operational gaps and implement process improvements to enhance productivity and customer satisfaction.

Manage and guide the operations team delegate responsibilities and monitor team performance.

Ensure compliance with applicable company policies contractual commitments and relevant regulatory requirements.

Support management with operational planning reporting and initiatives to improve business performance.

Bachelors degree in Business Administration Operations Management or a related field.

Proven experience in operations management preferably within a corporate training education consulting or professional services environment.

Strong skills in project coordination process improvement resource planning and team management.

Excellent organisational analytical communication and problem-solving abilities.

Proficiency in Microsoft Office and operational reporting tools.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Experience with training management systems LMS platforms CRM systems or ERP tools will be an advantage.

Strong stakeholder management and client service skills.