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Manager O2C
Job Location:
Monthly Salary:
Experience Required:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
21 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Senior Manager Accounts Receivable |
Role Overview |
The Senior Manager Accounts Receivable will lead the end-to-end Order-to-Cash (O2C) cycle for a global IT services organization. This role is responsible for billing collections cash application dispute resolution and revenue-related controls with a strong focus on improving cash flow reducing DSO and ensuring compliance with contractual and accounting requirements. |
The ideal candidate will have deep experience in IT/ITES services environments including complex client contracts milestone-based billing time & material (T&M) and fixed-price projects. |
Key ResponsibilitieS |
1. Accounts Receivable & Collections Management |
Oversee global AR operations including invoicing collections and cash application |
Drive reduction in Days Sales Outstanding (DSO) and improve cash flow |
Establish collection strategies for key accounts and aged receivables |
Monitor aging reports and ensure timely follow-ups on overdue balances |
Lead customer escalations and negotiate payment terms where required |
2. Billing & Revenue Support |
Ensure accurate and timely billing aligned with client contracts (T&M fixed price milestone-based) |
Partner with delivery and sales teams to validate billing triggers (timesheets milestones deliverables) |
Review contracts to identify billing terms SLAs and invoicing requirements |
Support revenue recognition in line with applicable accounting standards (e.g. US GAAP / IFRS) |
3. Dispute Resolution |
Manage billing disputes and drive cross-functional resolution (Sales Delivery Legal) |
Identify root causes of disputes and implement corrective actions |
Maintain dispute logs and provide periodic reporting to leadership |
4. Process Improvement & Automation |
Identify opportunities to streamline AR processes and implement automation |
Drive adoption of ERP systems and tools (e.g. NetSuite SAP Oracle) |
Implement best practices in O2C cycle including credit checks invoicing accuracy and collections cadence |
Lead AR transformation initiatives and continuous improvement programs |
5. Team Leadership |
Lead and mentor a team of AR professionals across geographies |
Define KPIs and track team performance (DSO aging collection efficiency) |
Build a high-performance culture with focus on accountability and results |
6. Compliance & Controls |
Ensure adherence to internal controls and audit requirements (SOX internal audits) |
Maintain proper documentation for billing and collections processes |
Partner with auditors for AR-related queries and ensure timely closure |
7. Stakeholder Management |
Collaborate with Sales Delivery Legal and Finance teams globally |
Provide regular updates to senior leadership on AR metrics and risks |
Build strong relationships with key customers to facilitate collections |
Requirements
Key Metrics / KPIs |
Days Sales Outstanding (DSO) |
Aging (current vs overdue buckets) |
Collection effectiveness index (CEI) |
Billing accuracy and cycle time |
Dispute resolution turnaround time |
Qualifications & Experience |
MBA (Finance) preferred |
1015 years of experience in Accounts Receivable / O2C |
Mandatory experience in IT services / ITES / consulting environment |
Strong understanding of revenue models: T&M fixed-price milestone billing |
Experience working with global clients (US Europe) |
Prior experience managing large teams and global operations |
Technical Skills |
Hands-on experience with ERP systems (SAP / Oracle / NetSuite) |
Strong Excel and data analysis skills |
Familiarity with AR automation tools and dashboards |
Knowledge of US GAAP / IFRS (revenue and receivables) |
Behavioral Competencies |
Strong leadership and team management skills |
Excellent communication and stakeholder management |
Problem-solving and analytical mindset |
Ability to work in a fast-paced high-growth environment |
Preferred Experience |
Experience in a high-growth IT services company |
Exposure to global shared services / GCC environment |
Experience in AR transformation or system implementation projects |
Required Skills:
MBA in Finance from a reputed institute 12 - 14years of relevant experience preferably in the IT/ITeS industry Big 4 experience or similar consulting exposure will be an added advantage Strong understanding of P&L management project financials and commercial constructs in IT services Proficient in MS Excel and PowerPoint; working knowledge of Power BI or other analytics tools is a plus Excellent communication and stakeholder management skills High attention to detail analytical mindset and ability to manage multiple priorities
Required Education:
MBA
