Manager I, Prod Compliance, RISC Ops VAR (1038)

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle Washington. Since 1995 Amazon has focused on being the worlds most customer centric company. Our customers are worldwide and include not just consumers but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners needs our smart diverse customer-obsessed employees are constantly innovating and building on new ideas.
The Seller Partner Services (SPS) organization exists to keep our customers and partners safe protect associates and ensure legal and regulatory team partners with worldwide program teams to classify products and ensure Amazons product listings follow regulatory and legal compliance guidelines.

Key job responsibilities
A Manager in Compliance Operations team typically manages a team of up to 20 people. The basic responsibilities include but not limited to -
Own business metrics and processes aligned with business goals; establish processes for measuring tracking and driving continuous improvement of metrics
Contributes to goal settings for direct team members in lines with process goals
Responds to escalations/ analyzes data; highlights trends and gaps and prepares data for business meetings/reviews
Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required
Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams
Tracks and reports key team metrics
Review SOPs processes and tools to ensure that proactive changes have a positive impact on process and team performance
Develop teams SMEs/ICs by setting SMART goals and driving developmental plans. Provide regular coaching and feedback and help them grow on functional and leadership skills
Participate in hiring people (both internal and external)

A day in the life
A Manager in Compliance Operations team typically manages a team of up to 20 people. The basic responsibilities include but not limited to -
Own business metrics and processes aligned with business goals; establish processes for measuring tracking and driving continuous improvement of metrics
Contributes to goal settings for direct team members in lines with process goals
Responds to escalations/ analyzes data; highlights trends and gaps and prepares data for business meetings/reviews
Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required
Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams
Tracks and reports key team metrics
Review SOPs processes and tools to ensure that proactive changes have a positive impact on process and team performance
Develop teams SMEs/ICs by setting SMART goals and driving developmental plans. Provide regular coaching and feedback and help them grow on functional and leadership skills
Participate in hiring people (both internal and external)

- org level project at WW scale

- people management experience on stretch role

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