-Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Career Family: DE TechOps

Role Type: Digital Engineering Full Stack Operations Lead

Position Title: TechOps Manager Digital Engineering (.NET Full Stack Operations Manager)

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

As a Full Stack Operations Service Delivery Lead within EY GDS TechOps you will lead the delivery of application support engagements drive transformation initiatives and optimize .NET-based digital engineering operations across client environments.

You will be responsible for managing .NET application support performance optimization and platform modernization while driving automation and operational excellence in line with EY quality and delivery standards.

Your Key Responsibilities

• Lead end-to-end delivery of .NET-based application managed services (AMS) engagements across multiple clients.
• Own support maintenance and continuous improvement of .NET full stack applications ( Core Web API Microservices Angular/React UI).
• Guide and support teams in resolving complex production issues performing root cause analysis and ensuring application stability and performance.
• Drive application performance tuning including .NET runtime optimization memory management threading API performance and database optimization as needed.
• Support the maintenance of DevOps and CI/CD pipelines (.NET ecosystem tools Azure DevOps Jenkins Git Kubernetes Docker) applications.
• Drive automation AIOps and self-healing capabilities to reduce incidents and operational toil.
• Manage ITSM processes (incident problem change release management) with strong governance.
• Track and improve SLAs/KPIs including availability MTTR and defect leakage.
• Collaborate with architecture cloud DevOps and business teams to align solutions with client objectives.
• Mentor engineers on .NET best practices design patterns and scalable architecture.
• Support presales solutioning and client discussions for .NET-based transformation programs.
• Ensure compliance with EY risk security and data governance standards.
• Flexible to work in shifts or extended hours as required.

Skills and attributes for success

• Strong working knowledge of full stack ecosystem with the ability to guide teams across:
  • C# 6 / .NET Framework
  • Web APIs Microservices architecture
  • Frontend frameworks (Angular / React)
• Good understanding of application architecture including:
  • Distributed systems and event-driven architecture
  • API management caching and messaging (Service Bus Kafka RabbitMQ)
• Experience in overseeing production support and performance engineering applications with the ability to guide teams on:
  • Debugging profiling and memory leak analysis
  • Performance monitoring and observability tools (App Insights Dynatrace etc.)
  • Familiarity with DevOps and cloud-native engineering practices with the ability to support and guide teams on:
  • CI/CD pipelines (Azure DevOps Jenkins GitHub/GitLab)
  • Containerization (Docker Kubernetes)
  • Cloud platforms (Azure preferred AWS accepted)
• Strong grounding in ITIL/ITSM processes and service delivery governance.
  • Ability to drive automation and AI-led operations (AIOps) for ticket reduction.
  • Excellent stakeholder management and communication skills.
  • Proven leadership in managing distributed teams and multi-client delivery.

To qualify for the role you must have

• Bachelors or Masters degree in Computer Science Engineering or related field.
• 12 years of experience in digital engineering / AMS / IT operations with at least 5 years in leadership roles.
• Strong hands-on experience in .NET full stack technologies and enterprise application support.
• Experience delivering -based managed services programs.

What we look for:

• Strong understanding of full architecture and cloud-native systems.
• Experience with tools such as Jenkins Jira Git Kubernetes.
• Exposure to microservices transformation and API-first modernization.
• Ability to drive continuous improvement automation and cost optimization.
• Certifications (preferred):
  • .NET/ Cloud (AWS/Azure)
  • ITIL / DevOps

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists a job offer awaits.

We are an equal opportunity employer and are committed to Diversity Equity & Inclusion.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.