Manager, Appraisal Review

The Appraisal Review team performs structured review of residential appraisal reports to help protect collateral quality support underwriting decisions and keep loans moving efficiently. The team partners with the Appraisal Desk Processing Underwriting and external appraisal partners across Conventional FHA and other applicable loan workflows.

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

As Manager Appraisal Review you will lead a team of Appraisal Review Specialists responsible for timely consistent and well-documented appraisal reviews. You will set the operating rhythm for queue prioritization quality controls escalations and specialist development while ensuring the team operates within its defined authority and supports sound collateral-risk decisions.

• Lead coach and develop Appraisal Review Specialists; establish expectations for appraisal-review quality clarity of conditions turnaround time and professional judgment.
• Own daily queue management workload balancing coverage planning and prioritization against closing dates and service-level commitments.
• Oversee structured appraisal-review workflows in Encompass Reggora and applicable Appraisal Desk tools; ensure reviews conditions and statuses are complete and accurately documented.
• Monitor performance across quality volume aging SLA adherence rework and escalation metrics; use trends to improve individual and team performance.
• Provide guidance on complex appraisal issues including property characteristics comparable selection market conditions value support revision requests desk reviews final inspections and ROVs.
• Ensure appropriate routing and escalation to Underwriting for matters outside specialist authority including required FHA second-level sign-off and material collateral-risk concerns.
• Partner with the Appraisal Desk Processing Underwriting Quality Control and external partners to resolve appraisal issues and prevent closing delays.
• Run calibration quality-review coaching and training routines; maintain current SOPs checklists job aids and escalation guidance.
• Drive root-cause analysis of recurring defects revision themes and workflow bottlenecks; implement process or system enhancements to improve quality and efficiency.
• Ensure compliance with ZHL policies agency and investor guidance appraisal-independence requirements and borrower-data privacy standards.

This role has been categorized as an Office position. Office employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

• 5 years of U.S. residential mortgage appraisal review collateral underwriting appraisal quality control appraisal desk or related mortgage-operations experience including 3 years of people leadership experience.
• Strong command of residential appraisal concepts property types market analysis comparable selection adjustments reconciliation of value and appraisal-report quality standards.
• Experience interpreting and applying Conventional and FHA collateral requirements; familiarity with VA Jumbo desk-review appraisal-transfer and ROV workflows is preferred.
• Demonstrated success managing teams to production quality defect and turnaround-time metrics in a high-volume environment.
• Working knowledge of Encompass Reggora or comparable loan-origination and appraisal-workflow tools.
• Excellent analytical written verbal coaching and stakeholder-management skills with sound escalation judgment.
• Strong working knowledge of UAD 3.6 requirements including the transition from legacy appraisal forms bifurcation of the Form 1004D into the Restricted Appraisal Update Report and Completion Report and updated UCDP data submission standards.
  

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help people navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026 and included on TIMEs Americas Best Companies 2026 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is committed to fostering an inclusive innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.