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Major Incident Manager with mandatory Telecom experience- 7+ years
Job Location:
Monthly Salary:
Posted:
10 August 2026 (24 days ago)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: ITIL Cross Functional Service Management. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
- Key Responsibilities
- Lead and manage Major Incidents (P1/P2)across IT and telecom environments.
- Own the end-to-end incident lifecycle: detection triage escalation resolution and bridge calls and war rooms with application infrastructure and vendor teams.
- Manage incidents impacting BSS systemspreferably Front End Portals CRM - Salesforce Integration - Tibco Billing -E// SAP and OSS/networks.
- Provide timely and accurate stakeholder communications(status updates outage notifications).
- Drive Root Cause Analysis (RCA)and post-incident reviews.
- Identify recurring issues and work with Problem and Change Management teams.
- Track and report KPIs:MTTR SLA compliance incident trends.Required SkillsStrong knowledge oftelecom BSS platforms.
- Strong knowledge of Cloud Technologies AWS and Azure.
- Hands-on experience withITIL Incident and Problem and Change Management.
- Familiarity with monitoring and ticketing tools (ServiceNow Elastic OpsRamp NewRelic etc.).
- Excellent communication leadership and crisis management skills.
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
