Enter a job title or keyword
Live Ops Support Engineer, Prime Video Experience Technology
Job Location:
Monthly Salary:
Posted:
5 September 2026 (3 hours ago)
Posted:
Application Deadline:
3 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. Youll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.
Key job responsibilities
- Provide technical support for Prime Videos core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures
A day in the life
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges
About the team
Prime Video Experience Technology supports the backbone of our streaming technology. Were a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation collaboration and continuous improvement.
- 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience communicating technical details verbally and in writing
- Experience coordinating cross-functional inputs meeting deadlines and effectively managing competing priorities
- Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics triage or operational support
- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
- Knowledge of networking protocols such as HTTP DNS and TCP/IP
- Knowledge of AWS or cloud technologies
- Understanding of video encoding and transcoding technologies
- Knowledge in software development or scripting in modern programming languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
- Provide technical support for Prime Videos core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures
A day in the life
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges
About the team
Prime Video Experience Technology supports the backbone of our streaming technology. Were a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation collaboration and continuous improvement.
- 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience communicating technical details verbally and in writing
- Experience coordinating cross-functional inputs meeting deadlines and effectively managing competing priorities
- Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics triage or operational support
- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
- Knowledge of networking protocols such as HTTP DNS and TCP/IP
- Knowledge of AWS or cloud technologies
- Understanding of video encoding and transcoding technologies
- Knowledge in software development or scripting in modern programming languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
