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LINKEDIN VOICE PROCESS
Job Location:
Monthly Salary:
Experience Required:
Posted:
17 October 2026 (22 hours ago)
Posted:
Application Deadline:
14 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
LinkedIn Voice Process Specialist
Summary
We are seeking a dedicated professional to join our IT Services team in a critical role focused on managing voice-based interactions for LinkedIn. This position is pivotal in ensuring seamless customer engagement where the incumbent will utilize active listening and strong problem-solving capabilities to address inquiries and resolve issues efficiently. The ideal candidate will bring a minimum of one year of experience within the BPO sector demonstrating exceptional verbal communication skills and fluency in English as verified through a Versant assessment. This role is essential for maintaining high standards of customer satisfaction and professional representation of the brand.
Responsibilities
- Actively listen to client communications to accurately identify needs and concerns.
- Employ effective problem-solving techniques to resolve customer issues promptly and professionally.
- Manage direct customer interactions via voice channels to ensure a positive user experience.
- Deliver clear professional and courteous communication during all calls.
- Navigate and utilize internal systems to process requests and provide accurate information.
- Adhere to established protocols for issue resolution and quality assurance.
Requirements
Requirements:
- Possess at least one year of prior experience working within a Business Process Outsourcing (BPO) environment.
- Demonstrate strong active listening skills and the ability to analyze situations quickly.
- Exhibit excellent problem-solving abilities to handle complex customer scenarios.
- Show proficiency in professional communication and customer interaction management.
- Maintain high standards of verbal communication skills.
- Achieve a required level of English fluency as confirmed by a Versant assessment.
- Be prepared to work within the salary range of 3-4 LPA.
Required Skills:
Active listening Problem-solving abilities Customer interaction and issue resolution Professional communication Minimum 1 year of BPO experience Good verbal communication skills English fluency (Versant assessment) Customer service and query-handling skills
Required Education:
Bachelors Degree (MBA Preferred)
