Lifecycle Marketing Manager (1-Year Contract)

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Payoneers mission is to empower anyone anywhere to participate and succeed in the global economy. If our mission connects with your values if you revel in solving complex challenges and if you want to continuously advance your career come realize your potential at Payoneer!

Life at Payoneer is a global community where youll work with colleagues all over the world in a hybrid or remote work frame. As an equal opportunity employer the only things that matter to us are your skills your drive and your desire to have a positive impact on others.

This is an excellent opportunity for a highly organised marketing program professional to support the effective planning coordination and governance of Payoneers global customer communications.

The role will work closely with the Global Lifecycle Marketing team regional marketing teams Product Operations and other stakeholders to coordinate ad hoc tactical and operational communication requests. The role will focus on managing intake timelines stakeholder alignment approvals documentation and handover to the teams responsible for campaign execution.

Responsible for:

• Coordinating the end-to-end process for ad hoc tactical and operational customer communications across global and regional teams.

• Managing the intake of communication requests ensuring that briefs are complete required information is available and requests follow the agreed lifecycle marketing processes and governance.

• Maintaining the communications calendar and providing visibility into planned active and upcoming customer communications.

• Supporting the prioritisation and scheduling of requests based on agreed business priorities customer impact timelines and team capacity.

• Coordinating with Lifecycle Marketing regional marketing product legal operations and execution teams to ensure that requirements approvals dependencies and timelines are clearly understood.

• Preparing complete and accurate briefs for handover to the teams responsible for campaign build configuration and deployment.

• Tracking requests through each stage of the process identifying delays missing inputs or unresolved dependencies and escalating them to the appropriate stakeholders.

• Ensuring that customer communications follow established governance segmentation contact policies naming conventions and documentation requirements.

• Maintaining trackers process documentation templates and status reporting to provide stakeholders with a clear view of progress risks and outstanding actions.

• Coordinating campaign reviews and approvals ensuring that feedback is consolidated and shared with the relevant teams in a timely manner.

• Supporting post-campaign reporting by gathering results maintaining records of campaign performance and documenting relevant observations and learnings.

• Identifying recurring process gaps inefficiencies and operational risks and recommending practical improvements to strengthen the management of customer communications.

You will bring:

• 3-6 years of experience in marketing program management campaign coordination lifecycle marketing operations or a related role.

• Strong organisational and program-management skills with the ability to coordinate multiple requests stakeholders deadlines and dependencies.

• Experience managing marketing intake processes campaign calendars project trackers or cross-functional workflows.

• A clear understanding of the steps involved in planning and delivering customer communications including briefing targeting approvals execution handover and reporting.

• The ability to translate business requirements into clear complete and actionable campaign briefs.

• Strong attention to detail and the discipline to maintain accurate documentation trackers timelines and status updates.

• Good stakeholder-management and communication skills with the confidence to follow up on missing inputs clarify responsibilities and escalate risks when required.

• The ability to work within established processes and governance while identifying practical opportunities for improvement.

• A structured and dependable working style with the ability to manage competing priorities in a fast-paced global environment.

• Comfort working with data and campaign reporting to track performance and identify basic trends or operational insights.

• Working knowledge of lifecycle communication or customer engagement platforms such as Braze Segment or similar tools; hands-on campaign building expertise is not required.

• Experience working with cross-functional teams such as marketing product operations analytics legal and creative services.mindset with a focus on actionable strategies at scale

Not amustbutagreatadvantage:

• Goodunderstanding of the payments industry and its current evolution across the world

• Small Business understanding and experience