Learning Technology Solutions Manager

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The Learning Technology Solutions Manager reports to the Learning & Development Solutions Lead in a Global Capability Center. Two positions will share responsibility for administering governing and optimizing the Learning and Talent Management technology portfolio. Product assignments will reflect evolving business and portfolio needs and may include established emerging and newly launched technologies. Together the roles enable Takeda curators learners people leaders and other users to access and effectively leverage the portfolio.

Working across global teams and time zones this role is a hands-on partner and primary point of support for platform users and curators. It resolves tickets troubleshoots product challenges manages licenses and access delivers training and advises enterprise and functional teams on effective use of the portfolio. Key partners include product owners technology teams vendors shared services and functional learning teams including GSQ and DD&T where applicable.

How you will contribute:

• Administer an assigned group of learning technology products including configuration access permissions publishing testing maintenance and issue resolution.

• Adapt product responsibilities with the other Learning Technology Solutions Manager as technologies priorities capacity and user needs evolve.

• Support readiness launch adoption and transition to operations for new and emerging products.

• Triage and resolve user and curator tickets; investigate root causes coordinate escalations and communicate solutions and workarounds.

• Guide curators and users on how to use manage and optimize platforms; deliver onboarding training office hours demonstrations job aids FAQs and self-service resources.

• Manage licenses subscriptions access utilization renewals and records with product owners procurement vendors and technology teams.

• Partner with enterprise and functional learning teams including GSQ and DD&T where applicable to recommend scalable technology solutions and avoid unnecessary customization or duplication.

• Use ticket trends feedback license data and analytics to identify product gaps adoption barriers and improvement opportunities.

• Maintain product documentation governance standards release communications and knowledge articles; coordinate releases incidents enhancements integrations risks and service improvements.

Skills and qualifications:

• Bachelors degree or equivalent experience and 5 years of relevant experience in learning technology platform administration product support learning operations HR technology or a related field.

• Hands-on experience supporting digital learning platforms such as BLOOM Novo-Ed Synthesia content hubs learning pathways or similar products.

• Experience with ticket management troubleshooting root-cause analysis incident escalation user support and knowledge management.

• Experience managing licenses subscriptions access permissions utilization vendor relationships and renewals.

• Ability to train and enable curators and users through demonstrations facilitation documentation job aids and self-service resources.

• Strong consultative skills with the ability to translate enterprise or functional needs into practical scalable technology solutions.

• Working knowledge of content curation platform governance metadata testing accessibility quality assurance and lifecycle management.

• Strong service orientation problem-solving attention to detail and ability to manage priorities and influence global cross-functional stakeholders.

This role combines hands-on platform administration troubleshooting user and curator enablement license management and technology consultation. Its primary focus is delivering reliable scalable and user-centered learning technology products and services with solution design and content curation consultation as needed.