Learning & Development (L&D) Specialist

Key Responsibilities:-

Learning Needs Assessment:

• Evaluate current and future capability requirements by conducting competency and skills gap assessments across GCC functions.
• Collaborate with business leaders and functional heads to identify priority learning requirements and translate them into targeted development initiatives.
• Align learning strategies with organizational objectives workforce capability needs and business priorities.

Learning Strategy Design & Development:

• Design develop and implement learning solutions that support both organizational objectives and individual career development.
• Build structured learning pathways and competency-based curricula aligned with business goals and role requirements.
• Develop engaging learning experiences using diverse instructional approaches including blended learning microlearning gamification and digital learning solutions.
• Create and customize training resources such as facilitator guides participant manuals e-learning modules presentations assessments and other learning materials.
• Collaborate with subject matter experts to ensure learning content is accurate practical and aligned with evolving business requirements.
• Coordinate all learning program logistics including scheduling venue arrangements participant communication and training resources.
• Establish measurable learning objectives and success metrics for every learning initiative.

Learning Delivery & Facilitation:

• Deliver engaging instructor-led and virtual learning sessions through workshops classroom training webinars demonstrations conferences and interactive discussions.
• Tailor training content and facilitation techniques to accommodate varying levels of experience technical expertise and learning preferences.
• Modify delivery methods based on participant feedback and engagement to maximize learning effectiveness.
• Provide post-training coaching and guidance to reinforce learning and encourage practical application in the workplace.
• Conduct refresher and reinforcement programs to sustain knowledge retention and continuous skill development.

Learning Effectiveness & Continuous Improvement:

• Measure the impact of learning interventions through evaluations surveys assessments observations interviews and participant feedback.
• Analyze learning outcomes and identify opportunities to enhance program quality relevance and effectiveness.
• Continuously review and update learning content and methodologies to ensure alignment with changing business needs and industry best practices.

Learning Management System (LMS) Administration:

• Manage and administer the organizations Learning Management System to support effective learning delivery and user engagement.
• Upload organize and maintain learning content while ensuring accurate learner records and training history.
• Monitor LMS performance troubleshoot issues and ensure the platform remains current and fully functional.
• Configure and enhance the LMS interface to improve accessibility navigation and overall user experience.
• Ensure learning resources are well-structured current and readily available to all employees.
• Track learner progress course completion certifications and assessment results through the LMS.
• Generate training dashboards and reports on participation completion rates learning effectiveness and compliance metrics to support business decision-making.
• Regularly review update and archive learning content to maintain accuracy and relevance.

Learning Vendor & Partner Management:

• Identify assess and onboard external learning providers that support the organizations capability-building objectives.
• Conduct vendor evaluations to ensure quality expertise and alignment with business requirements.
• Establish and maintain effective partnerships with training vendors consultants and learning solution providers.
• Negotiate commercial terms manage contracts and monitor vendor performance against agreed service levels.
• Review partner effectiveness through learner feedback program outcomes and performance metrics implementing improvements where necessary.