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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Role Definition

Lead the enterprise wide transformation of Service Operations by orchestrating a portfolio of Lean Value Stream Transformation (VST) initiatives that identify and optimise high impact workflows. Partner with Process Owners and respective teams to identify value streams impacting process efficiency and translate them into targeted transformation opportunities.

Own end to end program executionfrom discovery and prioritisation to solution design delivery deployment and stabilisationdriving AI enabled solutions (AI agents automations workflows) in collaboration with automation and AI development teams. Work closely with Process Owners to deploy solutions into live operations and ensure sustained adoption.

Define and establish a repeatable VST deployment template to enable consistent rollout across multiple teams. Scale successful solutions across the organisation by standardising and replicating automation patterns.

Establish governance standards and metrics for Lean operations automation and AI enablement ensuring measurable efficiency gains and continuous improvement.

Responsibilities

Value Stream Transformation

• Identify and prioritise highimpact value streams in collaboration with Process Owners
• Map endtoend workflows and analyse inefficiencies bottlenecks and rework
• Redesign processes using Lean principles to improve flow efficiency and scalability
• Define standardised repeatable operating models

Program Leadership & Execution

• Own a portfolio of VST initiatives across Service Operations
• Drive execution from discovery design deployment stabilisation
• Establish prioritisation frameworks aligned to business impact and ROI
• Ensure delivery outcomes are measurable and sustainable

Automation & AI Enablement

• Translate process transformation opportunities into automation use cases
• Partner with AI / Automation teams to design and build solutions
• Deploy AI agents workflow automations and selfservice capabilities
• Ensure production readiness reliability and performance

Deployment & Adoption

• Work closely with Process Owners to embed solutions into live operations
• Ensure usability adoption and operational stability
• Drive continuous improvements based on real-world feedback

Scaling & Standardisation

• Define and govern a repeatable VST deployment template
• Standardise and replicate successful transformation patterns across teams
• Enable organisation-wide reuse and consistency

Governance & Metrics

• Define KPIs for process efficiency automation adoption and operational outcomes
• Establish governance frameworks for Lean automation and AI initiatives
• Track and report measurable business impact across functions
• Ensure sustainability compliance and continuous improvement

Skill Descriptors

Value Stream Thinking (Extensive Experience)

• Applies Lean principles to redesign complex service workflows
• Identifies waste inefficiencies and systemic issues across processes
• Translates process insights into scalable operating models

Program Execution & Delivery (Extensive Experience)

• Owns endtoend execution of multistream transformation initiatives
• Drives delivery discipline from design through stabilisation
• Balances speed quality and measurable outcomes

Automation & AI Enablement (Working to Extensive Experience)

• Identifies opportunities for AIdriven and automationled optimisation
• Collaborates with technical teams to enable scalable solutions
• Ensures alignment between process design and technology delivery

Stakeholder Collaboration (Extensive Experience)

• Partners with Process Owners and crossfunctional teams
• Influences without direct authority to drive outcomes
• Aligns diverse stakeholders toward common transformation goals

DataDriven Decision Making (Working to Extensive Experience)

• Defines KPIs and metrics aligned to process efficiency and outcomes
• Uses data to prioritise initiatives and validate impact
• Continuously refines approach based on measurable results

Operational Governance (Working to Extensive Experience)

• Establishes frameworks for standardisation and process control
• Defines governance for automation and AI adoption
• Ensures solutions are sustainable and scalable across teams

Success Metrics

• Reduction in manual effort and process cycle time
• Increase in % of workflows automated and reused
• Improvement in cost per transaction / process
• Adoption rate of automation and AI solutions
• Consistency and standardisation across processes and teams

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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