Lead specialist Q2C Ordr Mgmt

Job Title: Lead specialist GES Q2C Order Mgmt

Location: Hyderabad India

This role is ideal for a detail-oriented and customer-focused professional who thrives in a fast-paced operations environment. As an Order Management Specialist you will be at the heart of the order lifecycleensuring accurate order processing resolving issues and enhancing customer experience. Youll collaborate across teams drive process improvements and play a key role in delivering operational excellence through efficient order management systems (e.g. SAP).

Your key responsibilities:

• Manage end-to-end order lifecycle including order receipt validation release and change requests.
• Ensure accuracy of purchase orders (POs) and sales order creation through thorough data checks.
• Process and upload orders into SAP/ERP systems efficiently within defined SLAs.
• Identify and resolve order discrepancies by collaborating with internal stakeholders.
• Maintain high-quality data entry and ensure compliance with operational standards.
• Drive continuous improvement initiatives to enhance efficiency automation and customer experience.

We offer:

• A team of diverse employees who arent afraid to think outside of the box.
• A truly global and collaborative team that cares about the experience of our employees.
• The encouragement you need to develop and achieve personal growth.
• A role that is crucial on projects and allows you to build your brand.
• A caring and supportive environment where youre empowered to grow and share your ideas.

You bring:

• Bachelors degree in Commerce or a related field.
• Prior experience in order management order booking or a similar operations role.
• Strong attention to detail with high accuracy in data handling.
• Proficiency in SAP or similar ERP systems (CRM knowledge is a plus).
• Excellent communication skills (written and verbal) and stakeholder management ability.
• Strong organizational problem-solving skills and ability to work in a fast-paced environment.

About dsm-firmenich:

At dsm-firmenich we dont just meet expectations we go beyond them.
Join our global team powered by science creativity and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyoneeverywhere.

And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our future.

Because real progress only happens when wego beyond together.

Our application process:

Interested in this position Please apply on-line by uploading your resume in English via our career portal ( further information please contact Anindita Saha TA ()

Inclusion belonging and equal opportunity statement:

At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.

Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve.

We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you.

And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement

Were managing this search directly at dsm-firmenich. If youre applying as an individual wed love to hear from you. Were not accepting agency submissions or proposals involving fees or commissions for this role.