Lead Product Manager

SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.

Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .

GetFeedback Digital is SurveyMonkeys enterprise in-product feedback platform helping companies understand and act on how their customers feel in real time. It sits within a broader experience management portfolio and the person in this role will help shape where continuous feedback goes next across our products.

This role reports to the Sr. Director Product in India and gives an experienced product leader the opportunity to own the product end-to-end at a pivotal moment. Were hiring a Lead Product Manager based in Bangalore to take ownership of GFDs product strategy and execution; working closely with engineering and design day to day and hands-on enough to prototype or ship code when thats the fastest way to move. This is a high-autonomy role for someone who wants real ownership of a product with paying enterprise customers.

• Own product strategy for GFD. Set the direction for where the platform goes next and translate that into a roadmap the team can execute against including how continuous feedback capabilities extend across the portfolio.

• Own the health of the existing book. Diagnose retention and expansion patterns across the customer base and decide what to fix rebuild or sunset based on evidence.

• Work hands-on with engineering and design. Partner closely enough to prototype review architecture trade-offs and step into the code yourself.

• Ground decisions in customer and usage data. Use data to decide what matters most and prioritize accordingly rather than relying on opinion.

• Validate new capabilities directly with enterprise customers. Run structured programs to test new product direction before broad rollout and turn what you learn into fast iteration.

• Define what success looks like and make the strategic calls. Decide what to build scale or stop based on evidence and business impact.

• 12 years of product management experience including direct experience taking a 0-to-1 product from concept through launch with paying customers.

• Strong technical fluency; comfortable using AI to build and prototype features and in making informed architecture trade-offs directly with engineering.

• Experience shipping AI-powered product features in a live product. Experience with conversational flows recommendation logic or behavioral-signal detection will be a great addition.

• Experience with continuous feedback or experience-management programmes customer or employee where the hard part was getting an organisation to act on the insight not collecting it.

• Experience running structured programs with enterprise B2B/B2C customers (pilots design partnerships or early-access programs) and turning qualitative account feedback into shipped roadmap decisions.

• Comfort working directly with data (SQL or equivalent) to ground decisions in evidence including interpreting statistical caveats such as observational-vs-causal findings and confidence intervals and using that to prioritize.

SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from our Bengaluru office up to 3 days per week.

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Why SurveyMonkey Were glad you asked

At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company valueslike championing inclusion and making it happenby embedding them into how we hire collaborate and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data

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Required Experience:

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