Lead Payment Analyst BangaloreHyderabadMumbai

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

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Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

Professional

All Job Posting Locations:

Bangalore Karnataka India Hyderabad Andhra Pradesh India Mumbai Maharashtra India

Job Description:

Lead Payment Analyst -Bangalore/Hyderabad/Mumbai

Position Summary:

Responsible for the management of the end-to-end investigator/site payment processes and payment calculations creation and management of purchase orders payment and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance as needed.

Principal Responsibilities:

Process:

1. Responsible for training study teams relating to payment support and specific processes.

2. Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance as needed.

3. Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS CTAs and interactions with SCMs LTMs and SMs. Create and send payment notifications to sites.

4. Answer queries questions and issue resolution with sites and study teams as needed.

5. Rectify failed payments as appropriate for purchase requisitions.

6. Exemplary customer focus with vision to drive solutions.

Technology:

1. Working knowledge of local systems including mCTMS RAVE iCertis and A/P systems.

2. Answer queries questions and issue resolution with sites and study teams as needed.

People:

1. Train new CCS team members on specific processes and technology.

2. People management responsibility including performance and development. (Global team - virtual environment)

3. Develop talent to enhance the teams effectiveness.

4. May include people management responsibility including performance and development. (Global team - virtual environment)

Principal Relationships:

This position reports to Manager Payments.

Internal:

Internal Business Partners (CCS GD etc.)

External:

Clinical Investigator Sites

Commercial Suppliers

Education and Experience Requirements:

5 - 8 years experience and/or equivalent competencies in pharmaceutical industry/clinical research

Must have a working knowledge of clinical payment processing and systems with at least 4 years of payment experience

Demonstrated AI literacy and an AI enabled mindset including the ability to apply AI tools responsibly in daily work to improve productivity decision making and quality of outcomes.

Excellent communication skills (both oral and written)

Ability to work effectively in cross function teams

Strong and proven analytical and problem resolution skills

Working knowledge of PCs (MS Office suite at a minimum)

Must demonstrate innovative spirit have strong interpersonal skills and ability to accomplish substantial tasks with minimal supervision

Familiarity with healthcare compliance and other relevant guidance (HIPAA FCPA Safe Harbor etc.) is preferred

Previous experience working in virtual teams preferred

Previous people management experience preferred

Decision-Making and Problem-Solving

Follows standard policies and procedures for multiple departments geographic areas client groups or projects

Work is performed with oversight by the Manager Payments.

Able to work independently as well as in a collaborative team environment.

Other:

Fluency in English required and optionally additional languages.

Travel Percentage: 15-20

Required Skills:

Preferred Skills:

Analytical Reasoning Clinical Research and Regulations Clinical Trial Designs Clinical Trial Management Systems (CTMS) Clinical Trials Communication Data Savvy Laboratory Operations Organizing Problem Solving Productivity Planning Professional Ethics Project Integration Management Quality Assurance (QA) Regulatory Compliance Research and Development Research Ethics Standard Operating Procedure (SOP)