Lead – IT Partner, Emerging Tech

Work Schedule

Environmental Conditions

Job Description

• Partner closely with functional/corporate teams (Commercial Service Supply Chain and Finance) to capture operational pain points map user journeys and translate business intent into clean product requirements and user stories.
• Optimize core workflows across multi-divisional matrices transforming manual operational tasks into highly streamlined scalable digital processes.
• Lead the practical implementation of AI advanced analytics and predictive models to enhance customer experience generate digital revenue optimize operations and improve decision-making.
• Drive the lifecycle of internal platforms applying product development methodologies to translate business intent into product features technical requirements and scalable architecture templates across region and global.
• Oversee execution tracking risk management and timeline discipline for transformation programs taking accountability for completing projects within assigned budgets and resource.
• Customer Experience Innovation: Design launch and optimize digital touchpoints and customer-facing interfaces to simplify user journeys enhance and improve engagement channels.
• Pilot and scale enterprise GenAI adoption patterns and smart workflows using Python and Low-Code/No-Code platforms.
• Application Modernization: Support the functional evolution and technical up-leveling of core business applications including CRM suites (Salesforce / SFDC).
• Partner with global architecture infrastructure to ensure all regional applications align with global enterprise architecture and data governance principles.

• Education: Bachelors degree in IT Computer Science Engineering or a related field. Experience in life science/health care /medtech is highly preferred.
• Experience Range of 1012 years of progressive experience in Business Technology Product Management Digital Transformation or Automation Engineering.
• Proven track record working within a matrix product-centric org demonstrating clear expertise in backlog grooming user experience (UX/CX) mapping and agile release management.
• Hands-on understanding of Large Language Models prompt engineering chatbot infrastructure and practical proficiency in Python development for building automation and integrations.
• Core Competencies: Strategic thinking Customer Experience (CX) design matrix stakeholder management high business acumen digital leadership change management and continuous improvement mindset.