Lead Infrastructure & Platform Engineer

Job Title : Lead Infrastructure & Platform Engineer

Experience : 5 TO 8 Years

Location : Mumbai

Roles & Responsibilities

• The Automation Services Product engineering team member will be expected to work with peers in other regions and stakeholders to maintain a high level of service availability ServiceNow applications.
  
• As a ServiceNow Developer you will participate in all aspects of the software development lifecycle which includes documentation technical design implementation testing deployment and support of applications developed for our user communities and stakeholders.
  
• As a member in a globally distributed team environment you will work with the Automation Services Engineering Manager technical leads and peer developers on converting ideas to functional requirements and subsequently into technical design. You will be exposed to different disciplines through your career with Nomura. The opportunities are unlimited.
  
• Perform system integrations with upstream/downstream applications and data sources
  
• Lead platform upgrades patches and enhancement implementations
  
• Provide technical support and training to end-users across risk management functions

Requisites

• Bachelors degree in Computer Science or a related field
  
• 3 years of ServiceNow Development experience and/or Production support
  
• Very good good knowledge in Servicenow platform adminstration Service Portal / EC Pro development ITSM CMDB scoped application development
  
• Strong technical background in designing and engineering custom solutions/applications in ServiceNow
  
• Good knowledge in Java script GlideAjax script includes UI policies RESTAPI workflows email notifications business rules reports and gauges scheduled jobs background scripts server and client scripts access controls import sets and migration of update sets between different environments of ServiceNow.
  
• Good understanding in configuring the ServiceNow instance for various ITIL processes like Incident Problem Change Service Request and Knowledge Management.
  
• Rich experience in Content Management UI pages and Service Level management.
  
• Handson experience in ServiceNow instance upgrades and scheduled maintenance activities
  
• Working knowledge of Linux and Windows operating systems
  
• Passionate in providing high quality customer service and learning new technologies
  
• Strong and confident communicator with good interpersonal skills
  
• Able to take the initiative to investigate and follow-up with various stakeholders to resolve issues
  
• Solid understanding of release deployment and change management processes
  
• Self-motivated individual quality and improvement focused

Required Skills:

Java scriptGlideAjaxscript includesUI policiesRESTAPIworkflows