Lead Infrastructure Engineer Theta Lake administrator

About this role:

Wells Fargo is seeking a Lead Infrastructure Engineer to own the administration reliability and technical governance of our Electronic Communications Archiving and Surveillance platform Theta Lake. This role will serve as the primary Theta Lake platform owner and administrator responsible for platform stability feed ingestion surveillance enablement compliance readiness and integrations across regulated communication channels such as email chat collaboration tools and voice.

The role is critical to ensuring regulatory compliance data completeness integrity and surveillance effectiveness for electronic communications.

In this role you will:

• Lead complex initiatives to develop infrastructure to provide solutions for business applications

• Participate in various projects intended to continually improve or upgrade the infrastructure

• Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals

• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future

• Design build deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors

• Design code test debug and document programs using Agile development practices

• Make decisions in technical designs implementation plans and identify project risks and resource requirements

• Direct the daily risk and control flow of operations focusing on policies procedures and work standards to ensure success

• Recommend courses of action to maintain cost effectiveness and achieve results

• Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals

• Interact with customer and vendor

Required Qualifications:

• 5 years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Experience with electronic communication archival and regulated financial services surveillance programs (e.g. broker-dealer / banking compliance environments).
• Familiarity with complementary platforms/tools: Verba ZL Microsoft Purview or other archival and compliance ecosystems.
• Understanding of governance frameworks and audit practices: control evidence approvals change logs and policy traceability.
• Experience with scripting/automation for operational reporting (PowerShell Python) and data analysis (SQL KQL Splunk).
• Exposure to eDiscovery and legal hold processes and cross-functional workflows.
• Administer Theta Lake environment(s): user access controls roles entitlements integrations and workflow configuration.
• Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
• Surveillance Rule Engineering & Tuning: Configure and maintain Theta Lake surveillance policies including keyword/lexicon detection behavioral patterns risk scoring and alert routing. Tune rules to reduce false positives/false negatives while maintaining regulatory defensibility and coverage.
• Create and maintain rule documentation rationale change history and approvals aligned to governance processes.
• Partner with messaging/archiving/source teams to ensure ingest integrity from upstream sources (e.g. M365/Teams/Exchange voice recording systems file shares).
• Validate completeness and accuracy of ingested content and metadata against source systems support reconciliation and evidence integrity checks.
• Identify data gaps ingestion anomalies and mapping issues drive remediation through engineering and vendor support channels.
• Compliance & Regulatory Alignment -Translate regulatory and policy requirements into implementable surveillance controls (e.g. monitoring coverage retention alignment audit trails).
• Support audits/exams by producing configuration evidence control mapping and surveillance outcome metrics.
• Ensure surveillance workflows support legal hold and eDiscovery readiness where applicable.
• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Design build deploy and maintain infrastructure solutions through collaborative efforts with the team and third-party vendors
• Design code test debug and document programs using Agile development practices
• Make decisions in technical designs implementation plans and identify project risks and resource requirements
• Direct the daily risk and control flow of operations focusing on policies procedures and work standards to ensure success
• Recommend courses of action to maintain cost effectiveness and achieve results
• Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
• Interact with customer and vendor

Job Expectations:

• 5 years of experience in eComms compliance surveillance engineering archiving governance or related security/compliance engineering roles.
• Direct experience with Theta Lake ZL environment setup operations upgrades ingestion troubleshooting and vendor coordination.
• Strong hands-on experience with Theta Lake configuration and surveillance capabilities (policy lexicon workflow and alerting).
• Working knowledge of communications platforms and data sources such as Microsoft 365 (Teams Exchange Online) chat systems voice/recording platforms and digital collaboration tools.
• Experience in data validation concepts: data completeness accuracy lineage evidence integrity and reconciliation approaches.
• Proven ability to troubleshoot ingestion issues mapping inconsistencies and operational failures using logs metadata and platform tools.
• Strong documentation and stakeholder communication skillsable to explain technical configurations in compliance terms.
• Hands on experience of 5 years in Application & Production support with hands on experience with Windows/Linux Operating System Oracle database
• Hands on experience of 3 years in ZL Vantage Theta Lake and Similar platform
• Hands on experience with one or more of these tools - Splunk App Dynamics Grafana Autosys
• Good understanding of Incident & Problem Management and Service Now
• Self-starter with good verbal and communication skills
• Strong analytical and problem-solving skills

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.