Lead Infrastructure Engineer File Transfer Operations Support L2

About this role:

Wells Fargo is seeking a Lead Infrastructure Engineer

In this role you will:

• Lead complex initiatives to develop infrastructure to provide solutions for business applications
• Participate in various projects intended to continually improve or upgrade the infrastructure
• Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Design build deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
• Design code test debug and document programs using Agile development practices
• Make decisions in technical designs implementation plans and identify project risks and resource requirements
• Direct the daily risk and control flow of operations focusing on policies procedures and work standards to ensure success
• Recommend courses of action to maintain cost effectiveness and achieve results
• Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
• Interact with customer and vendor

Required Qualifications:

• 5 years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• Experience In Technology Infrastructure / Site Reliability / Systems Operations experience.
• Hands-on production support experience on Linux and Windows in large mission-critical environments.
• Supporting enterprise Managed File Transfer platforms (Axway and IBM Sterling preferred) including installation configuration upgrades patching and troubleshooting.
• Experience driving NextGen Data Center migration for FTS/MFT platforms including planning execution connectivity validation and automation using tools such as Ansible Python/Shell Harness and Autosys.
• Strong knowledge of secure file transfer protocols and standards: SFTP FTPS HTTPS AS2/AS4; encryption and key management using TLS/SSL SSH keys and PGP/GPG.
• Proficiency in scripting and automation (Python Shell/Bash) and configuration management using Ansible Playbooks.
• Experience with enterprise schedulers (Autosys) for batch workflows calendars dependencies and failure handling.
• Hands-on experience with observability/monitoring platforms (Splunk AppDynamics Grafana Prometheus) including creation of actionable dashboards and alerts.
• Demonstrated leadership in incident problem and change management with clear executive-ready communication.
• Experience with certificate lifecycle management tools (e.g. Venafi) and secrets management practices.
• Working knowledge of networking and platform fundamentals: DNS firewalls load balancers proxies certificates TLS handshakes and JVM/OS tuning.
• Ability to create and maintain detailed documentation (SOPs/runbooks) and to mentor/coach team members.

Desired Qualifications:

• Experience in BFSI/regulated environments with strong understanding of risk compliance and audit (e.g. SOX PCI DSS).
• Experience executing and improving DR/BCP strategies for MFT services across data centers and/or cloud regions.
• Exposure to messaging and integration platforms (IBM MQ Kafka APIs/REST) and their interaction with file transfer pipelines.
• Experience with CI/CD practices and tools (e.g. Harness/Jenkins/Git) for infrastructure as code and repeatable deployments.
• Familiarity with cloud-native file transfer patterns and services on AWS/Azure/GCP.
• Service Management expertise with ITIL v4 Foundations (certification preferred).
• Bachelors or Masters degree in Computer Science Information Systems or related discipline; relevant industry certifications (e.g. Red Hat Axway IBM Sterling) are a plus

Job Expectations:

• On-call rotation coverage and weekend/after-hours maintenance as needed.
• Work with globally distributed teams and stakeholders; provide clear status updates and executive communications during incidents and changes.
• Adhere to enterprise standards for security compliance documentation and change control.
• Own 24x7 service operations for enterprise MFT platforms (e.g. Axway Secure Transport/CFT IBM Sterling B2Bi/SFG) and related components ensuring high availability and adherence to SLAs.
• Lead Major Incident Management (P1/P2) bridges for file transfer incidents; coordinate triage across Network Security Platform Application and Vendor teams; drive root cause analysis (RCA) and preventive actions.
• Plan and execute changes releases and patching for MFT infrastructure and agents/connectors across environments; champion risk controls and Change Management best practices (ITIL).
• Design and automate operational runbooks health checks and configuration management using Ansible Playbooks and scripting (Python Bash).
• Manage certificate and key lifecycles (TLS/SSL SSH keys PGP/GPG) and integrate with centralized Certificate Management platforms (e.g. Venafi).
• Onboard and support internal/external partners: create trading channels routes/flows maps mailboxes and schedules; validate end-to-end connectivity (SFTP/FTPS/HTTPS AS2/AS4).
• Establish and maintain observability: build dashboards and alerts using Splunk AppDynamics Grafana and Prometheus for proactive detection and capacity/performance insights.
• Define standards and hardening baselines; ensure platform compliance with enterprise security audit and regulatory requirements.
• Own DR/BCP readiness for FTS: architect execute and document failover tests and recovery procedures; lead post-test remediation.
• Collaborate with engineering to influence roadmap reduce toil and improve resiliency through automation configuration as code and scalable patterns.
• Guide and mentor a small team of engineers/analysts; set priorities review changes and continuously improve operational processes.
• Produce and maintain high-quality documentation: runbooks SOPs architecture and data-flow diagrams and operational metrics reports.
• Support audit requests evidence collection and control attestations; remediate findings within agreed timelines.
• Participate in an on-call rotation and support planned maintenance windows during evenings/weekends as required.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.