Lead HR Operations

Job Title:HR Shared Services Lead Dr. Reddys and Nestlé Health Science Limited JV

Location: Begumpet

Key Responsibilities

• HR Operations: Manage end-to-end employee lifecycle (hire-to-retire) including onboarding employee data exits payroll inputs and benefits administration.
• Sales Workforce Support: Enable seamless HR support for field force (MRs/sales teams)onboarding mobility incentives coordination and query resolution.
• Service Delivery: Drive SLAs TATs and employee experience through ticketing systems and standardized processes.
• Compliance: Ensure adherence to Indian labor laws (EPF ESI Gratuity Bonus) and maintain audit-ready processes aligned to pharma and global standards.
• HR Systems: Manage PeopleStrong HRMS payroll inputs ensure data accuracy reporting and drive automation/self-service.
• Vendor Management: Oversee payroll background verification and benefits vendors ensuring compliance and SLA adherence.
• Dashboards Preparation of various reports & dashboards in an agreed format
• Team Leadership: Lead a high-performing HR Shared Services team focused on service excellence and continuous improvement.

Key Requirements

• 8-12 years of HR experience with at least 5 years in HR Operations/Shared Services leadership
• Experience in pharma healthcare nutrition or FMCG environments preferred
• Proven exposure to field force HR operations and high-volume environments
• Strong knowledge of Indian labor laws and compliance
• Proficiency in HR & Sales Force Excellence systems (SAP PeopleStrong or similar)

Key Skills

• Strong stakeholder management across JV & DRL organization
• Operational excellence with high attention to detail
• Customer-centric mindset (especially for field employees)
• Process improvement and automation orientation
• Ability to balance compliance rigor with business agility

Reports to: HR Head and works closely with teams in DRL like HRIT Employee Services Team SFE Operations team IT Team etc.