Lead- Data Analytics
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Job Summary
Description -
Drive high-impact transformation initiatives by combining deep data expertise with strong project execution enabling data-driven decision-making operational efficiency and measurable business outcomes.
Key Responsibilities
1. Project & Program Leadership
- Lead end-to-end execution of strategic projects (scoping delivery adoption)
- Define project goals timelines risks and success metrics
- Drive cross-functional alignment across business operations and IT
- Ensure delivery within cost timeline and quality expectations
2. Data Strategy & Analytics
- Translate business problems into data-driven solutions and insights
- Design and operationalize data models dashboards and reporting frameworks
- Drive adoption of BI tools and data platforms (Power BI SQL etc.)
- Ensure data quality governance and integrity
3. Problem Solving & Business Impact
- Solve complex ambiguous business problems using data and structured thinking
- Identify opportunities for cost optimization productivity and service improvements
- Deliver measurable improvements (e.g. cycle time efficiency customer experience)
4. Stakeholder & Change Management
- Act as a bridge between business leaders ops teams and technical teams
- Drive stakeholder buy-in and ensure sustained adoption of solutions
- Communicate insights and project outcomes to leadership in a clear concise manner
5. Automation & Continuous Improvement
- Automate reporting and workflows using analytics and tools
- Standardize processes and enable scalable operating models
- Continuously improve data frameworks and project execution methods
Skills & Experience
Core Skills
- Advanced data capabilities:
- SQL / data modelling
- BI tools (Power BI / Tableau)
- Data interpretation and storytelling
- Analytical thinking structured problem solving
Experience
- Experience in service operations / field support / dispatch analytics
- KPIs like:
- First-time fix rate (FTFR)
- Cost-to-serve
- Remote resolution
- Strong emphasis on automation command center / ops analytics
- Proven experience delivering large-scale cross-functional projects
- Experience working with business data/IT teams together
Behavioral Traits (critical for your org)
- High ownership and bias for action
- Ability to work in ambiguity and drive clarity
- Strong executive communication (your leadership forums expectation)
- Detail-oriented outcome-focused
Success Metrics (important makes JD sharp)
- % of projects delivered on time and impact achieved
- Adoption of data tools / dashboards
- Improvement in key KPIs (cost SLA productivity etc.)
- Stakeholder satisfaction
Job -
ServicesSchedule -
Full timeShift -
No shift premium (India)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
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