LEAD ADMINISTRATOR

Greetings from Maneva!

Job Description

Job Title - LEAD ADMINISTRATOR

Location - Pune & Hyderabad

Experience - 8 years

Notice - Immediate to 30 days

Requirements:

We are seeking a Production Support Engineer (24x7 Shift Coverage) with deep expertise in Managed File Transfer (MFT) platforms to ensure the stability performance and resilience of critical enterprise file transfer services. This role is pivotal in delivering L2/L3 support leading incident resolution and driving automation & process improvements.
The ideal candidate will combine strong technical knowledge in MFT technologies with leadership and communication skills ensuring both operational excellence and stakeholder confidence.

Production Support
Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway Sterling Secure Proxy and Connect: Direct etc).
Monitor daily file transfer jobs troubleshoot failures and ensure timely completion of critical business processes.
Perform health checks certificate renewals user provisioning and connectivity troubleshooting (SFTP FTPS AS2 HTTPS CD etc.).
Provide support as part of a 24x7 global support rotation.
Incident & Problem Management
Lead incident investigation diagnosis and resolution for high-priority issues.
Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence.
Engage and coordinate with infrastructure middleware and network teams for complex troubleshooting.
Ensure SLAs are met for incident resolution and problem closure.
Continuous Improvement & Collaboration
Enhance system monitoring alerting and reporting to improve service reliability and reduce MTTR.
Recommend and implement performance optimizations for high-volume and time-critical file transfers.
Contribute to knowledge base SOPs and runbooks for consistent troubleshooting practices.
Act as a bridge between business stakeholders and IT support teams ensuring clear communication on service status.
Partner with infrastructure middleware and application teams for cross-platform issue resolution.
Represent MFT support in service review meetings post-incident reviews and audits.
Required Skills & Experience
8 years of IT experience with at least 4 years in production support for MFT platforms.
Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI Connect: Direct Sterling Secure Proxy etc.
In-depth understanding of file transfer protocols (SFTP FTPS AS2 HTTPS C:D etc.).
Strong Linux/Unix and Windows administration skills for troubleshooting.
Experience with monitoring & logging tools (Splunk AppDynamics Thousand Eyes etc.).
Solid knowledge of ITIL processes (Incident Problem Change Release).
Experience working in 24x7 production environments with global teams.
Skills
Strong decision-making and crisis management abilities.
Excellent communication and stakeholder management skills.
Ability to thrive under pressure and manage multiple priorities.
Mentorship mindset to support team development and knowledge sharing.
Proactive detail-oriented and solution-driven approach.

If you are excited to grab this opportunity please apply directly or share your CV atand.