L3 AVD Windows 365 Engineer (Infrastructure Workplace)

Syensqo is all about chemistry. Were not just referring to chemical reactions here but also to the magic that occurs when the brightest minds get to work together. This is where our true strength your future colleagues and in all your differences. And of course in your ideas to improve lives while preserving our planets beauty for the generations to come.

Within Infrastructure Workplace the L3 AVD/Windows 365 Engineer is the technical owner and escalation point for Syensqos virtual desktop platforms. The role drives architecture engineering standards advanced troubleshooting automation image lifecycle and problem management across hybrid identity and Entra ID-only implementations. FSLogix expertise is mandatory; Nerdio is a nice-to-have.

Key accountabilities

Engineering ownership & architecture

• Design and continuously improve AVD and Windows 365 services: host pool strategy scaling resiliency performance and operational standards.
• Define and enforce platform configurations aligned with security governance and audit expectations (RBAC/least privilege configuration baselines).

Major incident & problem management (L3)

• Lead technical resolution for complex incidents and major outages; coordinate deep-dive troubleshooting across teams.
• Drive RCA and permanent corrective actions to reduce recurrence.
• Advanced troubleshooting across:
• AVD connection flow agent stack session stability performance/capacity bottlenecks.
• FSLogix design and deep troubleshooting (container strategy exclusions tuning storage dependency concurrency/locking).
• Identity patterns (hybrid Entra ID-only) Conditional Access impacts registration/token issues.
• Network/DNS/proxy/VPN impacts and latency-sensitive workloads.

Image application & change lifecycle

• Own the golden image lifecycle: build standards validation release cadence regression testing and rollback strategy.
• Optimize Microsoft 365 Apps and Teams for virtualization; manage compatibility and performance tuning.
• Ensure controlled deployment through change management and clear L2 handover.

Automation & observability

• Build automation (PowerShell required; Azure Automation/Functions as relevant) for repeatable operations and faster recovery.
• Implement and tune monitoring/alerting using Azure Monitor Log Analytics dashboards and actionable SLO signals.

Enablement & governance

• Produce engineering documentation: reference architectures standards runbooks and troubleshooting playbooks.
• Mentor L2 engineers; define escalation quality standards and knowledge-sharing routines.
• Manage Microsoft support escalations and vendor interactions to closure.

Key interfaces (stakeholders)

• Infrastructure Workplace service owners and operations teams (L2)
• Cloud Platform/Azure engineering (if separate)
• Network Security IAM Endpoint management teams
• Microsoft support / partners

Knowledge & experience (requirements)

• 510 years in EUC/VDI engineering/support with strong AVD and/or Windows 365 ownership experience.
• Mandatory: deep FSLogix expertise (design troubleshooting performance).
• Strong Azure engineering skills (networking identity monitoring governance).
• Strong scripting/automation (PowerShell required).
• Experience leading problem management and contributing to standards/architecture documentation.

Good to have

• Nerdio experience (nice to have).
• IaC (Bicep/Terraform) and CI/CD for configuration/image processes.
• Defender for Endpoint in VDI/Cloud PC contexts and vulnerability remediation coordination.
• Intune Knowledge
• AZ-140 and ITIL Certification

Behaviors (Syensqo-aligned)

• Ownership mindset: drives outcomes end-to-end and prevents recurrence.
• Evidence-based engineering and continuous improvement aligned to Syensqos mission (scientific explorers).
• Strong collaboration and influence across technical domains.
• Compliance and security by design.

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live work travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911 we bring great minds together to push the limits of science and innovation for the benefit of our customers with a diverse global team of more than 13000 associates. Our solutions contribute to safer cleaner and more sustainable products found in homes food and consumer goods planes cars batteries smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us regardless of background age gender national origin ethnicity religion sexual orientation ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description we still encourage you to apply.

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