KAM QCommerce

Key Responsibilities:

1. Business Ownership & Growth Management

• Take end-to-end responsibility for the P&L of Q-Commerce platforms ensuring achievement of revenue profitability and market share objectives.
• Design and implement platform-specific growth strategies aligned with overall business goals.
• Establish and nurture strong partnerships with platform category teams and key stakeholders to drive business expansion.

2. Assortment Strategy & Catalogue Management

• Manage product onboarding assortment planning and catalogue accuracy across platforms.
• Optimize product pages by ensuring high-quality content correct taxonomy relevant keywords and compelling imagery to enhance discoverability.
• Analyse platform and consumer insights to identify assortment opportunities and address portfolio gaps.

3. Promotions & Platform Visibility

• Plan and execute promotional calendars including platform campaigns banner placements and brand storefront activations.
• Track promotional effectiveness and optimize investment allocation to maximize returns.
• Collaborate with marketing teams to align performance marketing initiatives with platform-led campaigns.

4. Demand Planning & Supply Alignment

• Partner with supply chain teams to maintain adequate inventory levels and ensure product availability.
• Monitor operational metrics such as fill rates and order fulfilment to minimize cancellations especially during high-demand periods.
• Oversee inventory tracking and coordinate replenishment planning with warehouse operations.

5. Analytics & Business Performance Monitoring

• Evaluate sales performance customer trends competitor activity and platform analytics to generate actionable insights.
• Develop periodic performance reports covering GMV margins visibility efficiency and platform KPIs.
• Recommend strategic interventions and growth initiatives based on data analysis.

6. Commercial Management & Negotiations

• Lead commercial discussions including margin structures marketing investments contractual terms and annual business planning.
• Oversee claims management reconciliations payments and overall financial governance across platforms.

7. Cross-Functional Stakeholder Collaboration

• Work closely with internal teams including supply chain finance marketing category and R&D to ensure seamless execution.
• Drive successful product launches on Q-Commerce channels through coordinated cross-functional planning and execution.